5GN Group is a collective of companies, including 5G Networks, a licensed telecommunications carrier providing network and data centre services across Australia and Internationally, andAUCyber, a Managed Service Provider (MSP) and Manage Security Service Provider (MSSP) specialising in IT solutions for mid-market corporate clients and government entities.
Our vision is to empower all organisations, regardless of size, with access to fit-for-purpose, secure IT and telecommunications solutions that support the achievement of their own strategic objectives.
The Role
We are seeking an experienced Account Manager to manage and grow a portfolio of AUCyber customers while identifying new business opportunities.
Reporting to the Head of Sales, this role focuses on building strong customer relationships, driving account growth through upsell and cross-sell opportunities, and ensuring successful customer outcomes across the lifecycle—from onboarding through to renewal.
What You'll Do:
Manage and grow a portfolio of AUCyber customers, driving revenue throughupsell, cross-sell and service expansion
Identify and pursuenew business opportunitiesthrough referrals, outbound engagement and strategic targeting
Build strong relationships withkey stakeholders and decision makersacross customer organisations
Leadcustomer meetings, proposals and commercial negotiationsto achieve sales targets
Managecontract renewalswith a strong focus on retention and long-term customer success
Monitorcustomer health, engagement and account performanceto identify risks and growth opportunities




Act as theprimary point of contactfor customer enquiries and service-related matters
Collaborate withPre-Sales, Product and Delivery teamsto deliver solid customer outcomes
Maintain accuratepipeline management, forecasting and CRM records
About You:
Proven experience in account management, sales or customer success, with a strong track record of meeting or exceeding revenue targets
Demonstrated ability to identify and convert new customer opportunities while growing existing accounts
Robust commercial acumen with excellent time management and organisational skills
Experience using CRM platforms (e.g. HubSpot) to manage pipelines and customer relationships
Excellent communication, presentation and stakeholder management skills
Ability to work collaboratively across Sales, Pre-Sales, Product and Delivery teams
Strong understanding of cloud infrastructure, managed services, cyber security and professional services environments
Proactive, organised and results-driven with a strong growth mindset
Additional Information
This role may require occasional travel and overnight stays
What's in it for you?
You'll be joining the business during an exciting growth phase, with the opportunity to make a real commercial impact, work with technically strong teams, and build long-term customer partnerships in a dynamic environment.
We believe in celebrating and taking care of our employees.
We offer professional development opportunities and birthday leave, yes, a paid day off to celebrate your birthday!
#J-*****-Ljbffr

📌 Account Manager - Qld (Queensland)
🏢 5G Network Operations
📍 Queensland