12 Month Max‐term contract
Build broad experience across quality assurance, compliance and data governance
Work with clients, financial institutions and specialist teams across Australia
Help strengthen service quality and operational controls within Document Custody
Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.
Join our Corporate Trust business and support the quality, compliance and data governance activities of the Document Custody team.
Perpetual Corporate Trust (PCT), is a specialist business within the Perpetual Group, and is a leading fiduciary, custody and digital business in Australia, with operations in Singapore.
We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever‐increasing cyber security risks and maintaining compliance.
Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.
About the Role
As Quality Assurance Associate, you will complete regular quality reviews, support compliance enquiries and help maintain effective operational controls.
You will also contribute to data and vendor governance while identifying opportunities to improve the team's processes and service delivery
Key Responsibilities
Complete monthly quality reviews of incoming security documents processed for clients
Review work completed by current team members undertaking verification and data entry training
Coordinate security document packets required for client securitisation audits
Respond to investigation,



complaint and legal notice enquiries, including coordinating client follow up
Maintain policies, procedures, operational risk controls and assigned control testing
Complete data reconciliations and maintain accurate records within Content Manager
Support vendor governance and identify operational trends, issues and improvement opportunities.
About you
Experience in quality assurance, including conducting quality reviews, assurance activities or control walkthroughs in a regulated environment
Experience in operational processing and client service, ideally involving mortgage or security documents
A sound understanding of mortgage documentation
Mortgage due diligence experience and/or proven experience in mortgage loan quality control processes will be highly regarded
A highly organised and systematic approach to managing work and competing priorities
Strong problem solving skills, attention to detail and sound judgement
Strong customer service and relationship management skills, with confidence working with clients and service providers nationally
The ability to handle confidential information appropriately and assist colleagues with training across a range of tasks.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day‐to‐day interactions with colleagues and clients, the way we approach decision‐making to the questions we ask and the problems we solve.
We're committed to creating an inclusive workplace where diversity is celebrated.
No matter your background or circumstances, we aim to provide an environment where you can thrive.
Employee benefits
Work from anywhere in Australia for up to one month each year
An annual allowance to empower you to prioritise your personal wellbeing
Study support and commitment to supporting professional development.
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📌 Quality Assurance Associate, Document Custody - Perpetual Corporate Trust (New South Wales)
🏢 Perpetual
📍 New South Wales