Job Description
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Located in the $600m Southpoint precinct, Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for. On level 21 you will find a spectacular 23m infinity edge pool and bar with magnificent views over South Bank Parklands, the Brisbane River, city and beyond.
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Featuring six Food & Beverage outlets, each distinct in its offering, Emporium Hotel South Bank offers locals, guests and residents a choice of unique experiences. Options including the Terrace Rooftop Dining and Bar, Belle Epoque Patisserie, Reserve Wine Bar, Conference & Event facilities, In-Suite Dining and FIRMA Restaurant.
The Role n
As a Food and Beverage Attendant, you are responsible for the effective and effortless operation of the Conference & Events and/or In Suite Dining Department (s). By embodying our core value, The Guest is Everything, your focus is on delivering 'total customer satisfaction' through seamless food and beverage service.
Key Responsibilities n
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Provide the highest level of service in all guest interactions, in line with Emporium's Service Promises
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Enter orders accurately into the Point of Sale (POS) system
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Deliver meals promptly to guests and ensuring orders are correct when collected from the kitchen
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Maintain clean and tidy tables, service areas, and floors in accordance with procedures
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Prepare and mix a variety of alcoholic and non-alcoholic beverages to a high standard
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Take guest orders while maximising sales opportunities through robust product knowledge




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Ensure hygienic food and beverage service practices are followed at all times
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Embody an ownership mindset by taking responsibility of your assigned section or station during service
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Maintain current RSA certification and adhering to responsible service principles
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Perform opening and closing duties, as required
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Create enriching experiences for our guests by ensuring they are welcomed and served in a friendly, professional, and efficient manner
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About you n
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Organised and proactive, with a focus on adding value to the team.
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You consistently take Pride in detail
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Robust communication skills and proven ability to maintain Grace under pressure
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A solution focused approach to problem solving
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Outstanding personal presentation
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A passion for food and beverage, with a desire to work in a five-star hotel environment
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The ability to work a rotating roster over 7-days including nights
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A current RSA and eligibility to work in Australia.
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A willingness to go above and beyond to deliver Exquisite Experiences for our guests, every time, every shift!
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Why Join us? n
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Work with a passionate and energetic team
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Access industry perks and employee discounts on accommodation, coffee, and food
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Dry-cleaning of work attire
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Warm and supportive culture
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Monthly wellbeing programs; and
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Employee recognition.
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We look forward to receiving your application!
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📌 Food & Beverage Attendants (Queensland)
🏢 Emporium Hotel
📍 Queensland