National Operations Centre (NOC) Coordinator - Security & Facilities
Allied Integrated Management – Liverpool NSW
Allied Integrated Management is a leading provider of integrated services across Australia, delivering security, cleaning, facilities management, maintenance, pest control, and support services across retail, commercial, government, and industrial sectors.
Our National Operations Centre (NOC) plays a critical role in coordinating operations across multiple service streams and ensuring the consistent delivery of safe, compliant, and high-quality services to our clients.
As Allied continues to grow nationally, we are seeking a highly organised, detail-oriented NOC Admin Officer to support both security and facilities operations through effective scheduling, incident coordination, contractor management, and administrative support.
Position Summary
The NOC Admin Officer – Security & Facilities is responsible for supporting the delivery of Allied's national operations by coordinating work orders, monitoring service activities, scheduling contractors and field staff, and ensuring compliance across both security and facilities services.
Working within Allied's National Operations Centre, this role provides real-time operational support across multiple client sites, ensuring preventative maintenance, security operations, incidents, and service requests are managed efficiently and professionally.
This role is suited to someone with strong administrative capability, excellent attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Operations Monitoring & Coordination




Monitor operational activity across security and facilities services through Allied systems including EDGE and associated platforms
Track and manage service requests, incidents, alarms, and work orders in real time
Coordinate field staff, technicians, and contractors across national sites
Maintain accurate job records, updates, and status tracking
Ensure all tasks are completed within required timeframes and escape delays where required
Maintenance Planning & Scheduling
Coordinate and schedule preventative, reactive, and statutory maintenance activities
Support the implementation and tracking of maintenance schedules across client portfolios
Monitor open work orders and ensure timely completion
Assist with maintaining asset registers and maintenance records
Ensure servicing activities comply with manufacturer recommendations and regulatory requirements
Contractor Coordination
Schedule works with external contractors across services including:
HVAC
Electrical
Fire safety systems
Plumbing
Cleaning
Pest control
Verify contractor compliance documentation including licences, insurances, SWMS, and inductions
Coordinate site access, permits, and security clearances
Monitor contractor attendance and service delivery performance




Ensure all operational activities align with WHS legislation and Allied safety procedures
Track statutory compliance activities including fire systems, emergency lighting, lifts, and HVAC servicing
Maintain accurate safety records and documentation
Report hazards, incidents, and non-conformances through the appropriate channels
Administration & Reporting
Maintain accurate records of work orders, incidents, and communications
Prepare shift reports and operational summaries
Support reporting on KPIs, service performance, and compliance activities
Maintain up-to-date client, site, and contractor information in Allied systems
Assist with procurement and coordination of service providers where required
Experience & Qualifications:
Minimum 2–3 years experience in operations coordination, control room operations, facilities coordination, or scheduling
Strong proficiency with Microsoft Office (Excel, Outlook, Teams)
Key Attributes:
Exceptional attention to detail and administrative accuracy
Strong organisational and time management skills
Ability to manage multiple tasks simultaneously
Calm and qualified under pressure
Excellent communication and stakeholder coordination skills
Proactive, solutions-focused, and reliable
Allied Integrated Management is an equal opportunity employer.
We are committed to fostering a diverse and inclusive workplace and do not discriminate on the basis of race, national origin, religion, age, colour, sex, disability, veteran status, genetic information, or any other characteristic protected under the Fair Work Act ****.
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📌 National Operations Centre (Noc) Coordinator - Security & Facilities (Sydney)
🏢 Allied Integrated Management
📍 Sydney