As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity.
We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued.
To find out more visit our website atwww.msssecurity.com.au.
Be the person our people turn to for technology.
MSS Security is a leading Australian security services provider, with employees and operations across the country.
We're looking for anIT Support Analystto join our IT team and provide day-to-day support to our people across the business.
This is a hands-on role suited to someone who enjoys troubleshooting, helping people and finding practical solutions to IT issues.
What you'll be doing
Provide first and second-level IT support to internal employees
Troubleshoot hardware, software, network and system issues
Respond to and manage IT service requests through the service desk
Set up and support laptops, desktops, mobile devices and other IT equipment
Assist users with Microsoft 365, Windows and business applications
Manage user access, accounts and permissions
Escalate more complex technical issues when required
Maintain accurate IT asset records and support documentation
Work with the wider IT team to improve systems, processes and the user experience
What we're looking for
5+ years of experience in an IT support,



service desk or similar role
Strong troubleshooting and problem-solving skills
Experience supporting Windows and Microsoft 365 environments
Excellent communication and customer service skills
Ability to explain technical issues clearly to non-technical users
A proactive, organised approach with strong attention to detail
Ability to manage competing priorities in a busy environment
Relevant IT qualifications or certifications will be highly regarded
Why join MSS Security?
You'll be part of theIT team supporting the people and systems behind a national security organisation.
This is an opportunity to build your experience across a diverse business, work with a broad range of users and technologies, and make a real difference to the day-to-day experience of our employees.
MSS Security is an Equal Chance Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.
We are proud to:
be certified by the Workplace Gender Equality Agency,
be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.
Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.
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📌 It Support Analyst (Sydney)
🏢 Mss Security
📍 Sydney