Customer Service & Administration Officer - Government
Customer Service & Administration Officer – Transport for NSW | Newcastle
Location:Newcastle, NSW
Pay Rate:$***** per hour + super
Contract:ASAP start – 15 December ****
Hours:35 hours per week | 7 hours per day
Work Arrangement:Hybrid – 50% office based, with Tuesday and Wednesday mandatory office days
APG Workforce is seeking a customer-focused Customer Service & Administration Officer to joinTransport for NSWwithin its Shared Services Service Centre in Newcastle.
This is a fast-paced, high-volume customer service role supporting both internal Transport employees and external members of the public.
You will manage enquiries across multiple channels, including phone and live chat, while processing transactions accurately and providing a high standard of customer service.
About the Role
Your responsibilities will include:
Responding to customer enquiries viaphone, live chat and other service channels
Providing first-contact resolution wherever possible
Processing a range of transactions accurately and efficiently
Assisting both internal employees and external customers with enquiries and requests
Using multiple systems and communication platforms simultaneously
Accurately recording customer interactions and transaction information
Identifying and escalating complex enquiries, emerging issues and service disruptions




Working within established procedures, service standards and performance targets
Contributing to a collaborative team environment through knowledge sharing and continuous improvement
Participating in training, quality assessments and operational performance activities
About You
We are looking for someone who is confident communicating with customers and comfortable working in a busy, structured service environment.
Previouscontact centre or customer service experience is preferred, along with basic Microsoft Office skills.
Experience within a contact centre, service centre, shared services, corporate or managed service setting would be highly regarded.
You will ideally have:
Strong verbal and written communication skills
A professional and customer-focused approach
The ability to manage a high volume of enquiries and transactions
Confidence working across multiple computer systems
Good attention to detail and accurate data entry skills
The ability to learn new systems, processes and procedures quickly
Strong time management and organisational skills
The ability to work effectively both independently and as part of a team
Accurate touch-typing skills, with the role description specifying a minimum of 40 words per minute and greater than 85% accuracy
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📌 Customer Service & Administration Officer - Government (New South Wales)
🏢 Apg Workforce
📍 New South Wales