Develop and Support the day‐to‐day operations of our customers infrastructure, systems and cybersecurity, provide high‐quality technical support, manage ticket workflows including change management, and ensure exceptional customer service across a wide range of clients and environments.
About Dulkeith Technologies
Dulkeith Technologies is a growing ICT support and solutions provider based in Stawell, Victoria.
Established in ****, we deliver a wide range of services to clients across hospitals, aged care, medical, optometry, retail and small business.
Our expertise includes service desk support, system administration, networking, cybersecurity, systems architecture, project management and strategic ICT planning.
Our clients are located throughout the Grampians and Wimmera regions, from Ballarat through to the Victorian‐SA and NSW borders.
This role is based in our Stawell office, with opportunities to attend customer sites when required.
Travel as requiredto meet customer needs.
About the role
We are seeking aSystems Administratorto oversee the daily operation and continued development of our IT systems and cybersecurity function to ensure timely, effective, customer‐focused improvements along with resolution of technical issues.
Full-time, ongoing role
Salary range of $75,000 to $85,000 per year plus super
Fun, positive environment with a supportive and collaborative team
Modern workspace with up‐to‐date tech that boosts efficiency and teamwork
In this role you will:
Manage and prioritise incoming service desk requests




Work directly on tickets, applying your technical expertise
Monitor systems and action alerts
Coordinate works for site visits and follow‐ups with customers and vendors
Provide guidance to support staff
Ensure incidents and service requests meet service level expectations
Contribute to continuous improvement and service desk optimisation
This position also participates in theon‐call rosteras required.
About you
You will thrive in this role if you enjoy variety, problem‐solving, and working closely with customers.
You bring:
Technical capability
Experience in IT System Administration
Strong troubleshooting and problem‐solving skills
Experience with ITSM/ticketing systems
Experience with Network firewalls, Switching, Wireless, VPNs, WAN connectivity and thorough understanding of network principles.
Understanding of databases, hardware, software, operating systems and server roles such as AD/NPS/GPO/File/Print etc
Knowledge of Windows ***** and Windows Server environments both physical and virtual technologies.
Experience with Microsoft 365, Exchange, SharePoint, Teams, Entra, Azure, Intune, Defender




Understanding of cybersecurity principles and implement improvements where identified and required
Experience conducting vulnerability assessments, coordinating remediation activities and reporting on security risks
Ability to maintain, action and elevate system monitoring
Professional strengths
Excellent communication and customer service skills
Ability to explain technical concepts to non‐technical users
Robust organisational skills and ability to prioritise competing demands
High attention to detail and commitment to accurate documentation
A collaborative, respectful, and service‐oriented approach
Qualifications & requirements
Certificate IV in Information Technology (minimum)
Current Australian Driver's License
Police check / Criminal Statutory Declaration
Working With Children Check (Employee)Influenza vaccination (required for hospital customer work)
Why join Dulkeith Technologies?
Work in a supportive, growing regional ICT business
Engage with a wide variety of customers and technologies
Opportunities to develop technical depth and capability
A role with autonomy, trust, and meaningful customer impact
Modern workspace with up‐to‐date tech that boosts efficiency and teamwork
Encouraging leaders who prioritise support, clarity and continuous growth
Access to online training, partner courses and hands‐on hardware labs
Applications
Applications close Monday 19th October 5:00pm, however applications will be assessed as received.
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📌 Information Technology Systems Administrator (Stawell)
🏢 Dulkeith Technologies
📍 Stawell