We are seeking a highly organised, detail-oriented, and customer-focused Operations Coordinator to manage the end-to-end operational process from sale through to installation and rebate completion. This role ensures solar and battery installations are scheduled, delivered, documented, and rebated accurately, compliantly, and in a timely manner. You will act as the key coordination point between customers, installers, electricians, sales, logistics, rebate bodies, and other internal teams, ensuring smooth delivery, clear communication, and complete records across all projects.
Key responsibilities
Schedule solar and battery installations promptly after sales are initiated, ensuring installations are typically completed within one month of sale
Source, engage, and coordinate with qualified installers and electricians
Allocate jobs efficiently based on customer and installer's availability, location, and project requirements
Coordinate product delivery with the logistics team to align with installation schedules
Prepare, submit, and manage rebate applications (including STCs and applicable state-based rebates) in accordance with regulatory requirements
Collect and verify all required documentation from installers, electricians, and customers for rebate submissions
Maintain accurate records of all sales, installations, rebate submissions, approvals, and installer details
Maintain clear and professional communication with Salespeople, customers, installers, electricians, logistics teams, and rebate bodies




Provide timely updates on installation and rebate progress to the supervisor
Escalate risks, delays, or compliance issues proactively
About you
Proven experience in operations coordination, scheduling, rebate administration, or project coordination
Proven experience in solar sales or technical support within the renewable energy industry
Strong understanding of inverter and battery technologies, grid connection requirements, and system performance concepts
Strong understanding of STC and rebate processes, or willingness to learn quickly
Excellent organisational, documentation, and time-management skills
High attention to detail and accuracy
Strong communication skills and ability to work across multiple teams and external partners
Ability to manage multiple projects simultaneously in a fast-paced environment
Proficiency with CRM systems and Microsoft Office Suite
Experience with design platforms like OpenSolar is highly desirable
Opportunity to grow with a leading renewable energy company
Make a real impact by helping customers transition to clean energy
About us
Redback Technologies, founded in **** and based in Brisbane, delivers advanced solar solutions for residential users. We are a energetic and fast-growing solar and battery manufacture on a mission to empower Australian households to reduce energy costs and embrace clean, sustainable power. With premium products, expert support, and a streamlined sales process, we make the switch to solar simple, affordable and rewarding, and support for Australia's renewable energy goals.
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📌 Operations Coordinator (Queensland)
🏢 Redback Group
📍 Queensland