Job Description
NECA Education & Careers is currently seeking applications from motivated and enthusiastic candidates looking to build a successful career in the IT. This entry-level opportunity is ideal for someone who has recently completed school, or is looking to transition from retail, hospitality, customer service, or another customer-facing industry into the IT sector. If you're tech-savvy, enjoy helping people, and are interested in developing a long-term career in technology, we'd love to hear from you.
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The successful trainee will be employed by NECA Education & Careers and placed with one of our host employers, gaining valuable hands-on experience while completing qualification in Information Technology.
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No previous IT Service Desk experience is required. Full training, coaching, and ongoing support will be provided to help you develop your technical knowledge and workplace skills within a professional Managed Services environment. The most important qualities for this role are a willingness to learn, a positive attitude, robust communication skills, and a genuine desire to help customers.
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What Will You Be Doing?
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Based in the Coburg Office, you will support the Service Desk team and assist customers with a variety of technology-related requests, including:
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Providing first-level technical support to customers via phone, email, and ticketing systems.
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Logging, monitoring, and updating service desk tickets.
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Provide basic IT support, assisting users with common technology issues, account access,



Microsoft 365 applications, devices, and connectivity.
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Escalating complex technical issues to senior IT support staff when required.
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Communicating with customers to provide updates on support requests.
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Providing administrative support to ensure the smooth operation of the Service Desk team.
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What We're Looking For
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A genuine interest in technology and a desire to build a career in Information Technology.
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A positive attitude and confidence communicating with customers over the phone and via email.
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Strong attention to detail and the ability to follow instructions.
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Reliable and punctual, with a willingness to learn and contribute as part of a successful team.
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Experience using Microsoft Office applications through work, study, or personal use.
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The ability to successfully complete all required pre-employment checks, including a National Police Check and Working With Children Check.
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What's In It For You?
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Gain valuable hands-on experience in the IT industry.
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Complete a nationally recognised Certificate III or Certificate IV in Information Technology.
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Earn while you learn with fully funded training and no HECS debt.
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Receive ongoing mentoring, support, and workplace-based training throughout your traineeship.
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Build a strong foundation for a rewarding long-term career with genuine progression opportunities.
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Be part of a growing and in-demand industry with diverse career pathways.
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📌 It Traineeship - Service Desk Analyst (Victoria)
🏢 NECA Education and Careers
📍 Victoria