Job Description
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Restoration Scheduler | Internal Restoration Team
Brisbane | Full-Time
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Are you an experienced Restoration Scheduler looking for your next opportunity with a well-established insurance builder?
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My client is a leading insurance building company with a dedicated in-house restoration division. Due to continued growth, they're looking to add an experienced Restoration Scheduler to their Brisbane team.
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This role sits within a specialised scheduling team, working alongside dedicated Restoration Case Managers. Unlike many restoration admin positions, this role is purely focused on coordinating and scheduling restoration works - no case management responsibilities.
The Role n
Working closely with restoration technicians and internal stakeholders, you'll be responsible for ensuring jobs are booked efficiently and resources are allocated effectively.
Your responsibilities will include: n
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Scheduling restoration technicians across a range of water, fire, mould and other restoration claims
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Coordinating appointments with customers and technicians
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Managing daily schedules and making adjustments as priorities change
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Monitoring technician availability and job progress
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Liaising with internal teams to ensure works are completed within required timeframes
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Maintaining accurate job records within the system
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Providing a high level of customer service throughout the scheduling process
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What's on Offer n
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Join a growing internal restoration division within a reputable insurance builder
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Brisbane office location
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Supportive team environment with dedicated Case Managers handling claim administration
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Stable, full-time position with long-term career opportunities
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Competitive salary package based on experience
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About You n
To be successful in this role, you'll have:
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Previous experience scheduling restoration technicians within the restoration industry
(essential)
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A strong understanding of restoration workflows and time-sensitive claims
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Excellent organisational and time management skills
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The ability to prioritise and juggle multiple jobs simultaneously
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Solid communication skills and a customer-first approach
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Experience using restoration or insurance industry software will be highly regarded
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In the past 5 years we have been extremely humbled to have placed over 16,000 people into meaningful employment. This equates to 21 lives enhanced every day!
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📌 Restoration Scheduler (Queensland)
🏢 Marble Group
📍 Queensland