Job Description
Receptionist – Client Care | Newcastle | Full-time
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Be the first voice our clients hear. Buildcert is Australia's largest private building certifier, and we're growing across NSW and South-East QLD. We make building approvals and certification easier, faster and smarter for our clients.
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Our values of Passionate, Trustworthy, One Team and Boldly Curious guide how we work with our clients and with each other.
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We're not just ticking boxes — we're solving real problems for real people.
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About the role
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We're looking for a friendly, confident and proactive Receptionist to join our Client Care team in Newcastle. This is a phone-first role. You'll help clients get what they need quickly, and you'll keep our front-of-house running smoothly.
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This is a full-time role working Monday to Friday between 8:00am – 5:00pm
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What You'll Be Doing
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Answering incoming calls and emails: handling enquiries, directing calls and taking accurate messages
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Scheduling inspections and appointments, and entering details clearly and correctly
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Welcoming visitors to the office
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Handling incoming and outgoing mail
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Keeping reception and shared spaces organised
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Running occasional errands (post office,



office supplies)
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Supporting other teams with admin tasks
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What You'll Bring
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We're looking for someone who has:
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Confidence speaking with anyone over the phone
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Robust attention to detail
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Clear written and verbal communication
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A calm, positive, can-do attitude
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Willingness to learn and pitch in
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Australian work rights and a valid driver's licence (needed for occasional errands)
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Prior customer service experience helps, but it isn't essential. We're more interested in your attitude and willingness to grow.
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The Perks
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Flexible working (3 days office + 2 days home after 6month training period)
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Annual salary reviews
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Training, mentoring and clear career pathways
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Sonder Wellbeing Platform
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Birthday leave and purchased leave options
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A supportive team that genuinely has your back
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A Workplace for Everyone
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Diversity makes us stronger. Whatever your background, identity or lived experience — if you align with our values we want to hear from you. If you need any adjustments during the recruitment process, just let us know.

📌 Receptionist (New South Wales)
🏢 Buildcert
📍 New South Wales