Job Description
Nautilus Aviation, based in Port Douglas, Far North Queensland, is a leading aviation operator with a reputation for excellence and an outstanding safety record. We deliver unforgettable tourism experiences and commercial helicopter services across a diverse range of industries.
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With a fleet of over 40 modern piston and turbine helicopters across five operating bases, our aircraft include R44, Bell 505, Bell *******L, Bell 407, Bell 412, Bell 212, and Airbus H130 and H125.
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At Nautilus, we pride ourselves on professional service, strong customer focus, and an unwavering commitment to safety — but just as importantly, we genuinely enjoy what we do.
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We're looking for the right person to join our Port Douglas team in a full-time, long-term role. This position suits someone looking to settle into a consistent role and become a valued part of a close-knit team.
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About the Role
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Our Heli Crew are the face of our operation — passionate, hands-on, and ready to jump in wherever needed. This is a true all-rounder role combining reservations, customer service, and ground crew duties.
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You'll be helping create incredible experiences for our guests while keeping operations running smoothly and safely.
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What You'll Be Doing
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Delivering a warm, professional and memorable experience to every guest
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Handling reservations, sales enquiries, and bookings (phone, email, and walk-ins)
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Preparing itineraries for individual and group bookings
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Processing payments and managing booking systems
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Coordinating daily operations to maximise efficiency (including transfers and flight schedules)
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Leading check-ins and conducting safety briefings
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Assisting with ground operations, including loading and unloading passengers
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Supporting offsite events and promotional activities
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Maintaining up-to-date product knowledge
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Adhering to all safety procedures and CASA regulations
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About You
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You're a people person who enjoys delivering outstanding customer experiences
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You're organised, proactive, and can think on your feet
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You thrive in a quick-paced environment and don't mind getting your hands dirty
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You're a team player who takes pride in doing things properly
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You bring a positive attitude and a strong safety mindset
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You're looking for a stable, long-term role rather than short-term or seasonal work
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Minimum 1–2 years' experience in a customer service role
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Strong computer skills (experience with Take Flight or similar systems is an advantage)
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Excellent communication and administrative skills
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Physically fit and capable of lifting heavy items as part of day-to-day ground operations
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Ability to work weekends and public holidays (this is essential)
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Current Australian Driver's Licence
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Must be legally eligible to work in Australia
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Ability to obtain an Aviation Security Identification Card (ASIC)
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Why Join Us?
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Work in one of Australia's most stunning locations
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Be part of a supportive, energetic, and close-knit team
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Enjoy a role that mixes office work with hands-on operations
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Build a long-term career in a unique and exciting industry

📌 Reservations/Ground Crew (Port Douglas)
🏢 Nautilus Aviation
📍 Port Douglas