Job Description
Join a Supportive General Practice Team in Cooma
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Are you an experienced Senior Medical Administrator who enjoys providing excellent patient service, supporting a busy front desk and helping the practice run smoothly?
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Monaro Medical Practice is seeking a capable and proactive Senior Medical Administrator to act as a reliable second-in-charge for reception and administration, supporting daily operations, guiding the administration team, and helping maintain a high standard of patient care and service.
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This is a permanent part-time opportunity suited to someone with solid general practice administration experience who is confident, organised and ready to step into a senior support role with additional responsibility, accountability and leadership within a friendly team.
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About the Role
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As Senior Medical Administrator, you will be a key member of the front-of-house team and a trusted 2IC supporting reception workflow, patient enquiries, appointment management and day-to-day administrative processes.
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You will work closely with the doctors, nurses and reception team to ensure patients receive a professional, welcoming and efficient experience from their first point of contact.
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Key Responsibilities
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Reception Operations & Patient Experience
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Provide friendly, professional and efficient reception services to patients, doctors and visitors
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Manage incoming calls, patient enquiries, appointment bookings and day-to-day front desk workflow
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Support appointment book management, patient flow and provider utilisation
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Respond to patient concerns and escalations calmly, respectfully and in line with practice processes
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Maintain a tidy, organised and welcoming reception area
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Support clear communication between patients,



doctors, nurses and administration staff
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Administration, Compliance & Systems
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Process patient billings, Medicare claims, private accounts and receipts accurately
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Maintain accurate patient information, correspondence, recalls and reminders in Best Practice
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Support scanning, filing, results management and clinical correspondence workflows as directed
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Assist with maintaining practice policies, procedures and accreditation-related records
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Assist with reception rosters, leave cover and daily task allocation where required
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Identify and report issues affecting reception workflow, patient service or practice presentation
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Second-in-Charge Responsibilities
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Act as a day-to-day second-in-charge for reception and administration, providing practical guidance and support to team members
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Assist with training, onboarding and upskilling reception team members in practice systems, procedures and expected service standards
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Promote a positive, respectful and patient-focused team culture
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Manage minor operational issues where appropriate and elevate staffing, workflow or patient service concerns to the director as required
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Monitor daily front desk priorities, communication and task completion to support consistent practice operations
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Contribute ideas to improve reception workflow,



patient communication and administrative efficiency
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About You
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We are looking for someone who brings robust medical administration experience, confidence with practice systems and the maturity to be a dependable second-in-charge for the reception and administration team:
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Previous experience in a senior medical administrator, medical administration or general practice reception role
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Strong understanding of appointment book management, Medicare billing and general practice workflows
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Experience using Best Practice medical software, with confidence learning new systems and workflows
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Ability to support, guide and set the standard for other reception team members in a respectful and practical way
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Highly organised with strong attention to detail and follow-through
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Strong communication, problem-solving and customer service skills
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Comfortable balancing hands-on reception duties with senior administrative, team support and second-in-charge responsibilities
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Professional, calm and solutions-focused under pressure
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Committed to patient confidentiality, respectful communication and high-quality care
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Availability to work four to five days per week across rotating open and close shifts between 8:00 am and 6:00 pm
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Why Join Us?
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Permanent part-time role with regular hours, ideally four to five days per week
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Competitive hourly rate of approximately $46 per hour
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Chance to step into a trusted second-in-charge role with variety, responsibility and team influence
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Meaningful role supporting access to healthcare in the Cooma community
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Varied role with a balance of patient service, administration and team support
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📌 Senior Medical Administrator (Cooma)
🏢 Avant
📍 Cooma