Ensure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date.
Time Sheets must be filled out correctly (ie, accurately record of hours worked, and all call out and response times) and submitted to the Service Supervisor – Power by the due date each week. A Doctor's Certificate must be supplied for any more than two days absence from work due to illness/injury.
Field Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables must be detailed on the FSR.
Operational Delivery
Carry out commissioning, service contract maintenance and after hours service commitments in a professional, productive manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
At all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner.
Spare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.
To be aware at all times of both Sales & Service opportunities for the Company,



and to report any such opportunities to Management.
To ensure that the Sales Department is made aware of all recent sales opportunities and prospects, and to work closely with them in achieving this business.
Comply with all Work, Health & Safety, Environment and Quality obligations
Actively promote safety in the workplace
Employees reporting to Incumbent
Nil
Main contacts within Company
Other Customer Engineers – Power
Service Operations Manager
Safety Manager
Technical Support Team
Finance
Main contacts outside the Company
Customers
Contractors
Vertiv Partners
Education/Qualification
Electrical/Electronics Trade Certificate (ideally)
Relevant State-based Electrical Licence (A Grade License)
Specialist Knowledge
Commercial acumen
Technical knowledge in data centres, telecom, commercial & industrial or similar industries
Practical Experience
Proven track record within the power industry as a service technician
Proficiency in Microsoft Office
Personal Characteristics
Excellent communication, inter-personal and problem-solving skills
Learning agility
Interpersonal skills
Ability to work collaboratively in a team environment
Ability to multitask and priorities workloads
Computer literacy at an intermediate level
#LI-AB2
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.




OUR CORE PRINCIPLES:
Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
Financial Strength
VERTIV BEHAVIORS
Act with urgency
Think big and execute
Lead by example
Learn and seek out development
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most significant challenges facing today's data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Prospect/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ******
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📌 Customer Engineer - Power, Vic (Melbourne)
🏢 Vertiv
📍 Melbourne