Strategic leadership opportunity in a newly merged community health organisation.
Build the future of Client Access through innovation, service redesign and high-performing teams.
Join Our Team at Omnia CommunityHealth
Omnia Community Health was established through the merger inJanuary **** of Sunbury and Cobaw Community Health and Nexus PrimaryHealth.
Bringing together the deep community connections, shared valuesand specialist expertise of both organisations, Omnia builds on more than 50years of experience delivering health and wellbeing services within the not-for-profit sector.
We offer a broad range of services across the lifespanincluding general practice, allied health, disability support, mental health,early childhood, family services, aged care and community wellbeing.These services are delivered from our sites in Broadford, Kinglake,Kyneton, Romsey, Seymour, Sunbury and Wallan, with additional outreach acrosssurrounding communities.
We are committed to enhancing access to safe, high-quality,and sustainable health and community services across the Hume, Macedon Ranges,Mitchell, Murrindindi and Strathbogie local government areas.
About the Role
We are seeking an experienced and innovativeManager Client Accessto lead our organisation-wide Client Access function.
This is a rare opportunity to shape how people access health and community services across a large, multi-site organisation and drive improvements that make a real difference to client journeys and outcomes.
Reporting to the Executive Director People and Corporate, you will provide strategic leadership and operational oversight of Omnia's Reception, General Intake and NDIS Intake functions.
You'll lead the implementation and ongoing refinement of our integrated Client Access model,



ensuring clients receive timely, equitable and coordinated access to the services they need.
Lead workforce capability, governance and strategic performance by overseeing people leadership, quality, risk, compliance, business continuity and executive reporting.
A commitment to person-centred service delivery, inclusion, equity and the principles of community health.
About You
Working closely with service delivery leaders, executives and frontline teams, you will:
Lead and continuously improve Omnia's integrated Client Access operating model
Drive service excellence across Reception, General Intake and NDIS Intake
Strengthen partnerships between Client Access and Service Delivery Teams
Monitor performance, demand, capacity and client experience measures
Lead workforce capability, governance and strategic performance by overseeing people leadership, quality, risk, compliance, business continuity and executive reporting.
You are a cooperative and strategic leader who thrives in complex service environments and is passionate about improving access to services for diverse communities.
You will bring:
Significant leadership experience in client access, intake, reception, service coordination, health, community services or a related environment
Robust experience leading operational and service improvement initiatives
Demonstrated success in performance management,



workforce leadership and change management
Experience using data and insights to drive decision-making and service improvement
Exceptional communication, relationship-building and stakeholder engagement skills
A commitment to person-centred practice, inclusion and health equity.
Relevant tertiary qualifications in health, management, business or a related discipline will be highly regarded
Experience
Significant experience leading client access, intake, reception, service coordination or customer-facing functions within health, community services or a comparable multi-site environment.
Experience developing and implementing service delivery models, operational frameworks and continuous improvement initiative.
Benefits and Perks
Our benefits enhance everyday wellbeing and encourage you to take time to make a difference in the community:
Generous salary packaging and flexible working arrangements.
In addition to your salary and superannuation, you'll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits plus up to $2,650 meals and entertainment packaging benefits.
Supervision embedded and valued within the team and support with your professional development.
The option to access purchased leave.
Free professional counselling from our world class employee assistance program.
Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day.
Further Information
For a confidential discussion, please contact Peta Jennings- Executive Director People and Corporate at ******
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📌 Manager Client Access (Melbourne)
🏢 Omnia Community Health
📍 Melbourne