Job Description
Customer Service Representative – Driver Tester role snapshot
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Role
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Role Customer Service Representative – Driver Tester
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Organisation
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Organisation Service NSW, Department of Customer Service
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Location and work type
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Salary or grade
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Salary or grade Service NSW Grade 5, $93,490 to $98,252 pro rata plus superannuation and leave loading
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Application requirements for Customer Service Representative – Driver Tester
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Up-to-date cover letter showing relevant experience and skills
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Up-to-date resume
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Eligibility and work conditions
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You must have held an unrestricted Australian driver licence for the preceding three years, have a satisfactory driving record, drive a manual vehicle, pass a 90-question Driver Knowledge Test and supply a manual vehicle for the practical test. A rotating roster and criminal-record check also apply.
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What to highlight for Customer Service Representative – Driver Tester
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The Armidale driver-tester application should connect your customer skills to objective assessments, safe decisions and constructive feedback.
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Candidate evidence area
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How to demonstrate it
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Fair assessment Describe a decision you made against a standard and how you explained it.
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Difficult conversations Show how you delivered unwelcome information respectfully and calmly.
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Road-safety judgement Connect your driving experience to consistency and public safety.
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Records and systems Show accurate documentation after a customer-facing assessment.
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Use the cover letter to address a fair decision and a difficult customer conversation. The resume can demonstrate your broader service and driving history. Follow the document and response limits above.
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Section or response
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What to include
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Opening State your Armidale service-centre interest and driving eligibility.
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Decision example Explain a fair assessment or judgement call with a transparent outcome.
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Customer example Show how you managed a challenging conversation professionally.
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Close Confirm your ability to work the part-time rotating roster and refer to the resume.
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What the panel will want to see in your examples
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Objective and defensible decisions
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Clear feedback to a diverse customer group
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Accurate test records
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Full awareness of driving and roster conditions
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📌 Customer Service Representative - Driver Tester (Armidale)
🏢 Team 3Thirty
📍 Armidale