Job Description
Hourly Rate: $***** - $***** (Plus Super)Weekly Hours: Temporary part time 29 hours per week
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About Orange City Council
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Orange City Councilis committed to making a positive contribution to both our region and our local community. We are a large regional council, with over 800 employees, we take pride in being both for and part of the Orang community. Our aim -to make Orange a better place to live today and tomorrow.
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About the role
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This role is perfect for someonewho is willing to learn andbuild a working corporate knowledge of Council and use this on a daily basis to problem solve incoming queries. This includes, but is not limited to:
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Deliver timely customer services in person, over the phone, email or across multi-communication channels in line with established customer service standards.
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Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service, are recorded in the customer request system and in accordance with corporate protocols.
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Assist customers with the compilation and lodgement of application relating to services that Council provides i.e., rates, animal registrations, tree removals, temporary food permits.
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Receive and process development fee estimate quotes, development and associated applications in accordance with Council policy and procedures.
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Receive and process monies payable to Orange City Council in accordance with the relevant accounting standards and Council policies.
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Note:



This is a temporary part-time position for 12 months due to end October ****, extension beyond this date will be subject to operational requirements.
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What can we offer?
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Health and Wellbeing benefits including access to a Fitness Passport for you and your family.
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Salary Packaging available including novated leasing.
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A range of in-house and external training opportunities
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Free access to EAP services for you and your family
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Organisation wide health and wellbeing initiatives
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What do you need?
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Certificate III in Administration, Customer Service or equivalent experience
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Previous experience in a similar role
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High level of verbal and written communication skills including the capacity to interact with internal and external customers to provide a quality customer experience.
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Proven ability to work as part of a team.
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Well-developed computer literacy skills (Customer Request Systems will be highly regarded)
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Proven effective conflict resolution and problem-solving skills
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Ability to maintain a satisfactory Criminal Record Check
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For enquiries about this role, please contact Customer Service Team Leader, Lyn Thornberry on **************.
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Please note: Where additional candidates are found suitablefrom this round of recruitment a talent list or pool may be created forfilling any similar permanent or temporary roles that may become vacant over the next twelve months.

📌 Customer Service Officer - Temp (Orange)
🏢 Orange City Council
📍 Orange