Job Description
Rivervale, Full Time, Hospitality
n Vacancy Listing Dates 21/09/2026 to 19/10/2026
n Please Quote Reference Number *****
n
n
Seeking a skilled Front Office Duty Manager
n
Full time opportunity
n
Opportunity to work at Aloft Perth in Rivervale
n
n
We want YOU to create exceptional guest experience and outstanding service.
n
Aloft Perth is located in Rivervale under Marriott International.
n
We are currently seeking to appoint a professional and experienced Front Office Duty Manager to join our team.
n
Applicants must have a minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel operational leadership role, and hold an Approved Manager card.
n
Duties and responsibilities:
n
n
Manage day-to-day operations and ensure the quality and standards of the hotel are met
n
Assist guests arriving and departing the hotel through the check in and departure process
n
Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
n
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
n
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
n
Be an expert on the hotel and the surrounding area,



have a sense of the local to exceed guest expectations
n
Build and strengthen relationships with existing and new travellers to enable future bookings
n
Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals
n
n
Applicants will also have:
n
n
Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
n
Proven ability to lead, coach and hold teams accountable for service, performance and operational standards.
n
Experience managing guest escalations, service recovery, conflict resolution and operational incidents.
n
Strong understanding of Front Office systems, procedures, hotel compliance requirements and Marriott service standards.
n
Ability to coordinate multiple departments to deliver operational, guest satisfaction and financial outcomes.
n
Excellent communication, judgement and decision-making skills in a rapid-paced environment.
n
Availability to work a rotating roster including evenings, weekends and public holidays.
n
n
When you join our A-Lister Team, you will get access to:
n
n
Discounted Hotel Rates with other Marriott Hotels
n
Fantastic Team
n
Great Salary of $81,286 + super + benefits
n
n
Create a job alert for this search

📌 Front Desk & Reception - Aloft Perth
🏢 Aloft Perth
📍 Perth