Job Description
Team Leader - Information and Referral Team
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Youth Justice and Victim Support – South Brisbane QLD
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The Team Leader - Information and Referral Team supervises and supports a team who provide information and referrals to victims of crime and assistance to agencies that support victims. The team delivers the service predominantly via telephone, although there is some face-to-face contact with victims.
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Key responsibilities
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Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act **** and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
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Supervises a team to provide: a) accurate, explicit and appropriate information to victims of crime and other stakeholders primarily by telephone, including information about the Victims of Crime Assistance Act ****. b) appropriate and effective referrals to enhance victim support.
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Supports the team to maintain their well-being though promoting awareness of vicarious trauma, ensuring staff are appropriately trained and ensuing adequate debriefing opportunities.
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Achieves results and performance measures, using sound judgment, understanding factors impacting performance, implementing improvements and initiating remedial action as required.
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Understands and provides advice on complex operational policy and legislative issues relating to the provision of assistance and the administration of the Victims of Crime Assistance Act ****.
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Maintains a current knowledge of available services to a wide variety of clients and ensuring the team make appropriate referrals.
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Develops effective working relationships with colleagues and external government and non-government stakeholders to ensure effective delivery of service.
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Supports staff to deal with more complex enquiries and/or challenging behaviours from clients.
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Applications to remain current for 12 months.

📌 Team Leader - Information And Referral Team (Queensland)
🏢 Youth Justice and Victim Support
📍 Queensland