Progress with purpose at one of Australia's largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Permanent full time opportunity
About the role
The Service Delivery Analyst provides frontline Technology support, resolving incidents and service requests efficiently while delivering a consistent and positive experience for our users.
This is a customer focused, onsite role. You will work directly with clinical and operational staff across our sites, building robust relationships and making sure Technology services support safe and effective care delivery.
Your main duties will include:
Provide first line support for devices, applications and access, both onsite and remotely
Resolve tickets within agreed service levels and elevate complex issues appropriately
Handle incoming calls professionally, aiming for first contact resolution
Log all interactions accurately and provide timely updates to users
Actively manage assigned tickets and support backlog reduction
Balance phone and ticket workload while maintaining strong daily productivity
Travel to sites to provide onsite support and build relationships with site staff
Deploy, move and set up Technology equipment onsite, including manual lifting
Help users with basic guidance on everyday systems and devices
Follow ITIL processes and maintain accurate documentation
Contribute to a collaborative team environment
Participate in the on call roster and provide support for incidents as required
About you
2+ years of experience in a service desk, Technology support or similar customer facing role
Working knowledge of Windows and Microsoft 365 applications, including Outlook, Teams and Office
Experience with user account tasks such as password resets and access requests in Active Directory
Ability to troubleshoot end user hardware, including desktops, laptops, mobile devices, printers and scanners




Clear written and verbal communication skills
Good time management skills, with the ability to manage workload and priorities
A willingness to learn and the ability to work independently once trained
Availability to provide after hours support from time to time
Current Australian driver's licence and willingness to travel regularly between sites, with some interstate travel required from time to time
Ability to perform manual handling tasks, including lifting and moving Technology equipment such as PCs, monitors and printers
Experience with Microsoft Exchange and Exchange Online
Experience with Microsoft Intune
Experience with Citrix and remote access tools
Understanding of ITIL processes or ITIL Foundation certification
Experience working with external support vendors
Experience in the private or public health care sector
Certifications or study in Computer Science, Information Technology or a related field
This role is open to Australian citizens and permanent residents only. Visa sponsorship is not available.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart.
Please note:
As part of the application process, you will be required to complete pre-employment checks which may include, but are not limited to, reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.
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📌 Service Delivery Analyst (Melbourne)
🏢 Little company of Mary Health care
📍 Melbourne