Job Description
SERVICE DESK ANALYST (Level 2) | 6-Month Contract
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Your new company Hays Technology is currently seeking an experienced Service Desk Analyst to join a well-established organisation supporting a large and diverse technology environment. This is an excellent opportunity for a customer-focused IT professional looking to join a team-oriented team and contribute to the delivery of critical technology services.
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Your new role
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As part of a dynamic Service Delivery team, you will provide first and second-level support across a broad range of technology platforms and services. You will be the first point of contact for end users, ensuring incidents and requests are resolved efficiently while delivering exceptional customer service.
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Key Responsibilities
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Provide frontline support for IT systems, applications, devices and services.
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Troubleshoot and resolve hardware, software and user access issues.
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Manage user accounts and permissions through Active Directory and related systems.
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Support mobile devices including Android, iPhones and tablets.
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Maintain accurate ticketing, asset management and service records within the ITSM platform.
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Work within established Service Level Agreements (SLAs).
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Contribute to service improvement initiatives and knowledge-sharing activities.
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Assist with technology-related projects and deployments as required.
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What you'll need to succeed
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Previous experience in a Service Desk, Help Desk or Desktop Support role.
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Strong knowledge of Microsoft technologies, Active Directory and account administration.
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Experience supporting PC hardware, software and mobile devices.
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Exposure to ITIL processes and service management best practices.
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Excellent communication and customer service skills.
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Strong problem-solving abilities and a proactive approach to support delivery.
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Ability to manage competing priorities in a fast-paced environment.
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What you'll get in return
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Initial 6-month contract with a high likelihood of extension.
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Perth CBD location with easy access to public transport.
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Opportunity to work in a large-scale enterprise environment.
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Collaborative and supportive team culture.
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Exposure to a broad range of technologies and projects
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📌 Service Desk Analyst (Perth)
🏢 Rashi Joshi
📍 Perth