Mansell Taylor Consulting - Sydney CBD NSW
We're looking for a people-focused IT professional to join a leading enterprise organisation, providing critical on-site support across multiple sites in Sydney. You'll be resolving issues face-to-face and remotely to keep things running smoothly. This role is fully office-based and requires you to work in office 5 days a week.
What you'll be doing:
Troubleshooting hardware, Windows OS, MS Teams, Exchange, and Active Directory issues
Supporting users with prompt and professional service
Installing, configuring, and maintaining IT systems like AD, DHCP, backup services, VMWare, and more
Working with ServiceNow to manage tickets and resolve issues to agreed SLAs




Participating in the on-call roster and assisting with IT projects and system rollouts
We're looking for someone with:
Strong customer service skills and the ability to communicate clearly and confidently
Bachelor's Degree in IT
Solid experience in desktop support, server troubleshooting, and ITSM tools (like ServiceNow)
Hands-on skills with Windows, Exchange, Active Directory, DHCP, and hardware
A current driver's licence, and the ability to travel between sites
Provide after-hours support by participating in the On Call Roster
#J-*****-Ljbffr

📌 Level 2 It Support Specialist (New South Wales)
🏢 Mansell Taylor Consulting
📍 New South Wales