Admissions Coordinator & Administration Assistant
Provectus Care is a leading provider of aged care services, dedicated to enhancing the lives of our residents. With a strong focus on delivering personalised, high-quality care, we are committed to creating a warm and inclusive environment where our residents can thrive. Join our team at Victoria By The Park in Elsternwick and be a part of our mission to redefine the aged care experience.
As our Admissions Coordinator and Administration Assistant, you'll be the reassuring voice, trusted guide and key connection supporting residents and families through their aged care journey. If you're passionate about people, thrive in a fast-paced environment, and enjoy building meaningful relationships, we'd love to hear from you.
17.5% annual leave loading
Employee Assistance Program (EAP)
Refer-a-Friend bonus program
Employee recognition and reward programs
Supportive and collaborative team culture
About the role
Reporting to the Facility Manager, you will manage the end-to-end admissions process across our home.
You will be the first point of contact for prospective residents, families, hospitals and referral partners, ensuring every interaction is compassionate, responsive and professional.
This is a highly visible role where your ability to build trusted relationships and create exceptional customer experiences will directly contribute to resident outcomes and occupancy success.
What you'll be doing
Manage the full admissions journey from enquiry through to move in




Support residents and families with accommodation and funding discussions
Conduct tours and showcase our home and services
Build strong referral relationships with hospitals, discharge planners and community partners
Ensure admissions processes remain compliant and well documented
Contribute to innovation and continuous improvement initiatives
You will bring:
Experience in aged care admissions, healthcare.
Outstanding communication and relationship building skills
A customer-first mindset and ability to navigate sensitive conversations with confidence and compassion
Strong organisational and administrative capability
Ability to manage competing priorities in a rapid-paced environment
A collaborative approach and willingness to contribute ideas
Knowledge of AN-ACC funding
Understanding of RAD/DAP arrangements
Understanding of HELF requirements
Knowledge of the Aged Care Quality Standards
Experience working within the aged care sector
Current Police Check or NDIS Worker Screening Clearance (or willingness to obtain)
About You
You are a people focused professional who combines empathy, organisation and commercial awareness.
Why This Role Matters:
Every enquiry represents a family seeking guidance during a significant life transition.
In this role, you will help people navigate that journey with confidence, dignity and compassion while contributing to the growth and success of one of Victoria's leading aged care providers.
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📌 Admissions Coordinator & Administration Assistant (Melbourne)
🏢 Provectus Care Pty
📍 Melbourne