Job Description
CUSTOMER SERVICE & INTERNAL SALES REPRESENTATIVE n
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We are seeking a
Customer Service & Internal Sales Representative
to be the first point of contact for customers across phone, email, counter, and digital channels.
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This role is key to delivering outstanding customer service while supporting internal sales activity and coordinating effectively with production, service, and logistics teams.
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You'll manage customer relationships end-to-end, from initial enquiry through to delivery and after-sales support and play a vital role in converting enquiries into sales.
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Please note: Only Australian residents with unrestricted working rights will be considered for this role. Applicants must have the legal right to work in Australia on a permanent basis. Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.
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Key Responsibilities
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Act as the primary contact for customer enquiries via phone, email, counter, and social media
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Develop robust product knowledge to confidently explain options, specifications, pricing, and lead times
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Prepare, issue, and follow up accurate quotes with strong attention to detail
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Proactively follow up warm leads to maximise conversion
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Handle parts enquiries and process orders when required
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Provide high-quality after‐sales support, including service, rework, and warranty enquiries
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Convert inbound enquiries into confirmed orders
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Upsell and cross‐sell accessories and upgrades where appropriate
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Maintain accurate customer, quote, and order records in CRM and internal systems
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Assist with invoicing, deposits, payments, and related documentation
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Technical & Service Support
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Manage technical service calls and escalated where required
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Coordinate customer communication regarding servicing, repairs, and rework
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Support warranty claims and service bookings
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Administration & Systems
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Complete general administrative tasks, data entry, and record maintenance
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Maintain accurate customer files and documentation
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Operations & Team Support
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Assist with booking and coordinating freight
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Work closely with production, workshop, service,



and management teams
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Provide general office coverage including reception, phones, and shared rosters
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Support the wider team during peak periods or leave coverage
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About the Role
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About the Role
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We are seeking a
Customer Service & Internal Sales Representative
to be the first point of contact for customers across phone, email, counter, and digital channels.
n
n
This role is key to delivering outstanding customer service while supporting internal sales activity and coordinating effectively with production, service, and logistics teams.
n
n
You'll manage customer relationships end-to-end, from initial enquiry through to delivery and after-sales support and play a vital role in converting enquiries into sales.
n
n
Please note: Only Australian residents with unrestricted working rights will be considered for this role. Applicants must have the legal right to work in Australia on a permanent basis. Unfortunately, candidates requiring visa sponsorship or holding temporary work visas are not eligible for consideration.
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Key Responsibilities
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Customer Service & Sales
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Act as the primary contact for customer enquiries via phone, email, counter, and social media
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Develop strong product knowledge to confidently explain options, specifications, pricing, and lead times
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n
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Prepare, issue, and follow up accurate quotes with strong attention to detail
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n
n
Proactively follow up warm leads to maximise conversion
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n
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Handle parts enquiries and process orders when required
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n
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Provide high-quality after‐sales support, including service, rework, and warranty enquiries
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Internal Sales & Order Processing
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Convert inbound enquiries into confirmed orders
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Upsell and cross‐sell accessories and upgrades where appropriate
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Maintain accurate customer, quote, and order records in CRM and internal systems
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Assist with invoicing, deposits, payments, and related documentation
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Technical & Service Support
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Manage technical service calls and escalated where required
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Coordinate customer communication regarding servicing, repairs, and rework
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Support warranty claims and service bookings
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Administration & Systems
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Complete general administrative tasks, data entry, and record maintenance
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Maintain accurate customer files and documentation
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Utilise VicRoads portal
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Operations & Team Support
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Assist with booking and coordinating freight
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Work closely with production, workshop, service, and management teams
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Provide general office coverage including reception, phones, and shared rosters
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Support the wider team during peak periods or leave coverage
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Skills & Experience
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Essential
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Experience in customer service and/or internal sales
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Strong verbal and written communication skills
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Confident phone manner with the ability to build rapport
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High attention to detail and strong organisational skills
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Ability to manage multiple enquiries and competing priorities
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Competent with CRM systems, invoicing software, email, and MS Office
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Desirable
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Experience in manufacturing, automotive, marine, or trailer industries
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Experience with CRM or ERP systems
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Personal Attributes
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Customer-focused with a friendly, professional approach
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Sales-driven with a natural ability to close enquiries
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Reliable, proactive, and self‐motivated
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Team‐oriented with a hands‐on, adaptable attitude
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Comfortable working in a fast‐paced, practical environment
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What's on Offer
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Attractive salary package of
$65,000 + Super
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Stable, full‐time role
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Support
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#J-*****-Ljbffr

📌 Customer Service & Internal Sales Representative (Victoria)
🏢 ESE Consulting
📍 Victoria