Job Description
Join a dedicated team delivering essential IT support on-site at the national headquarters of a leading automotive brand based in Macquarie Park. This environment values operational efficiency, hands‐on technical support, and strong collaboration, where every team member plays a key role in keeping daily IT operations running smoothly.
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Your New Role
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As the Level 1 Support Officer, you will be an integral part of a compact IT helpdesk team. You will act as a primary technical point of contact, responding to user tickets, troubleshooting hardware and software, and ensuring seamless IT setup across the office. This role offers an immediate start in a stable, structured corporate environment.
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What You'll Be Doing
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Respond promptly to incoming IT helpdesk tickets and resolve user inquiries in a Windows-based desktop environment.
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Perform hands‐on hardware support, including configuring laptops, setting up mobile phones, and managing basic office cabling.
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Assist with day‐to‐day desktop troubleshooting to minimize operational downtime for on‐site staff.
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Help manage daily ticket overflow and support general IT operations under the direction of IT leadership.
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Collaborate closely with team members to ensure uninterrupted service coverage and smooth handovers.
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Escalate complex technical issues as appropriate while maintaining a high level of customer support.
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Why You'll Love This Role
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Supportive, close‐knit team culture working directly alongside an experienced IT qualified.
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Immediate, urgent start, fast‐track recruitment process with potential to start within days of interviewing.
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Convenient Macquarie Park office location with standard full‐time weekday hours (Monday to Friday, 8:30 AM - 5:00 PM).
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Initial short‐term assignment (1-3 months) covering team leave and project transition.
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About You
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Hands‐on experience in IT Helpdesk or Level 1 Technical Support.
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Familiarity with Windows operating systems, basic network cabling, and hardware configuration (laptops and mobile devices).
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Strong troubleshooting abilities, a practical approach to problem-solving, and good communication skills.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Level 1 Helpdesk Support (New South Wales)
🏢 Randstad
📍 New South Wales