Contact Center Forecasting & Scheduling Lead (New South Wales)

Contact Center Forecasting & Scheduling Lead (New South Wales)

26 Sep
|
Pepper Money
|
New South Wales

26 Sep

Pepper Money

New South Wales

Job Description
Pepper Money Limited is seeking a Workforce Planning Analyst to support the contact centre with accurate forecasting, scheduling, real-time management and reporting. The role requires turning data into actionable plans and collaborating with stakeholders across campaigns and product launches.
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You will design schedules that balance business needs with compliance, monitor live activity, and drive continuous improvement through robust analytics and stakeholder engagement.

📌 Contact Center Forecasting & Scheduling Lead (New South Wales)
🏢 Pepper Money
📍 New South Wales

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