Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.
We're on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office. This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.
What you'll be doing:
Handle inbound customer enquiries via phone and email
Help customers through their loan application journey with care and clarity
Work cross-functionally with internal teams to progress applications
Provide timely updates and solve problems with a sense of urgency
Bring empathy, warmth and active listening to every interaction
Keep things moving - follow up with clients and partners to stay on track
About the Company
Join one of Australia's most exciting start-ups as they reshape personal lending with empathy, speed and a customer-first mindset. Backed by rapid growth and purpose, they've significantly grown the past few years.
We're on the lookout for full-time Customer Service Consultants to join the team in their Sydney CBD office.



This is more than a job - it's a chance to make a real difference to everyday Australians who need support navigating life's trickier moments.
What you'll be doing:
Handle inbound customer enquiries via phone and email
Help customers through their loan application journey with care and clarity
Work cross-functionally with internal teams to progress applications
Provide timely updates and solve problems with a sense of urgency
Bring empathy, warmth and active listening to every interaction
Keep things moving - follow up with clients and partners to stay on track
What we're looking for:
Clear, confident communicator with outstanding listening skills
Empathetic and solutions-focused - you genuinely care about helping people
Resilient and adaptable in a high-volume, fast-paced environment
Tech-savvy, accurate and confident juggling multiple systems
Contact centre experience is a big plus, but not essential
Full working rights or
on a Working Holiday Visa
? No worries - you're welcome to apply
Sponsorship is available
for the right candidates
What's in it for you:
Full time, Sydney CBD office-based role (no remote)
Career growth and learning opportunities in a booming sector
Competitive salary
#J-*****-Ljbffr

📌 Customer Service Consultant - Sydney Cbd | Sponsorship Available (New South Wales)
🏢 Arkadia Talent
📍 New South Wales