Job Description
Townsville Hospital and Health Service is seeking an Ambassador Program Team Leader to guide the Ambassador Team in the Emergency Department. The role focuses on proactive engagement with patients and visitors to enhance the patient experience and prevent disruptive behaviour, using empathetic, respectful communication.
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Applicants should have leadership experience in health care or customer service, and be prepared for a rotating two-shift roster.
📌 Ambassador Program Lead - Ed Patient Experience (Townsville)
🏢 Townsville Hospital and Health Service
📍 Townsville
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