We think outside the box by redefining recruitment
At Synergie Australia, we're more than just a recruitment agency. We connect great people with great businesses and focus on building long-term partnerships that create genuine opportunities.
We are currently partnering with a well-established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.
This is a hands-on leadership role managing an established team of six within a busy, high-volume environment. We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution.
The important parts
$90,000- $100,000 + Super, with flexibility for an exceptional candidate
Permanent full-time opportunity
Monday to Friday, 9:00am - 5:00pm
Campbelltown location
Lead an established Customer Service team of six
High-volume environment processing approximately 100 orders per day
Hands‐on leadership role with a strong focus on customer relationships
Some after‐hours availability may occasionally be required
What you will be required to do
Lead, support and develop a team of six customer service professionals
Manage daily workloads and ensure orders are processed accurately and efficiently
Monitor team KPIs covering order accuracy, performance and staff retention
Coach and train team members and identify development opportunities
Conduct regular team and toolbox meetings
Build strong relationships with a broad customer base
Personally manage escalated enquiries, complex orders and customer issues
Work closely with sales, warehouse, production and transport teams
Drive improvements across customer service processes and workflows
Maintain high service standards within a fast‐paced, technical environment
Develop a strong understanding of products,



customers and internal processes
To be successful in the role you will
Be currently working in a Customer Service Manager or equivalent leadership position
Have proven experience managing and developing a customer service team
Bring strong people management, coaching and relationship‐building skills
Have experience managing team KPIs and performance
Be comfortable operating within a high-volume order environment
Have strong attention to detail and a focus on order accuracy
Be confident managing difficult conversations and customer escalations
Possess solid organisational and problem‐solving skills
Be a hands‐on leader who is willing to work alongside the team
Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution
Experience with SAP or similar ERP/order management systems will be highly regarded
What's on offer for you
Permanent full‐time chance
Monday to Friday, 9:00am to 5:00pm
Competitive salary of $90,000 to $100,000 + Super, with flexibility for the right candidate
Lead and develop an established customer service team
Supportive, dedicated and relaxed team environment
Opportunity to build strong relationships with an established customer base
Hands‐on leadership role where you can influence team performance, training and customer service standards
About Synergie Australia
Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long‐term success.
If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you.
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📌 Customer Service Manager (Sydney)
🏢 Synergie Group
📍 Sydney