Chandler Macleod is recruiting on behalf of our client
for an experienced Business Designer to support the design and transformation of business services, processes and operating models within a large-scale digital and ICT delivery workplace.
This is an exciting opportunity for a strategic and collaborative skilled who thrives in complex transformation programs, applying human-centred design and business design methodologies to deliver meaningful operational and digital outcomes.
About the Role
Key responsibilities include:
Lead business design activities across complex ICT programs
Design future-state processes, service models and operating frameworks
Apply human-centred and business design methodologies
Facilitate workshops and collaborative stakeholder engagements
Map business processes, customer journeys and organisational capabilities
Identify business impacts, risks, dependencies and improvement opportunities
Develop business design artefacts including capability maps, service blueprints and operating models
Collaborate with business analysts, architects, product teams and service designers
Support business readiness, transition planning and organisational change activities
Provide expert advice and recommendations to senior stakeholders
Key Criteria
To be successful in this role, you will demonstrate:
Extensive experience in business design,



service transformation, operating model design or a related discipline within complex ICT environments
Strong capability applying human-centred design, service design and business design methodologies
Experience analysing current-state operations and designing future-state business processes, services and operating models
Proven workshop facilitation and stakeholder engagement skills across business and technical teams
Strong analytical and systems-thinking capability
Excellent written and verbal communication skills, with the ability to present complex information clearly
Experience developing operating models, capability maps, service blueprints and process models
Knowledge of Agile delivery and contemporary digital transformation practices
Experience supporting large-scale organisational or technology change initiatives
Details:
Working Arrangement:
Hybrid (minimum 3 days per week in the office)
Security Requirement:
Ability to obtain a Baseline Security Clearance
Citizenship:
Australian Citizenship required
If you are an experienced Business Designer with a passion for delivering transformational outcomes and improving how organisations operate through people-centred design, we would love to hear from you.
#J-*****-Ljbffr

📌 Lead Service Designer (Melbourne)
🏢 Chandler Macleod
📍 Melbourne