Guest Services Host
$***** per hour | Part Time
Sea World, Main Beach, Gold Coast
The Opportunity
Every great day at Sea World starts with a warm welcome.
We're looking for a passionate and guest-focused individual to join our Guest Services team as a Guest Service Host, helping create memorable experiences for guests throughout their visit.
As a key part of our front of house team, you'll be the friendly, welcoming face guests meet at our Guest Services Office, Animal Adventure Centre and Reception Desk, helping set the scene for an unforgettable visit from the moment they arrive.
This role is perfect for someone who thrives in a fast paced, fun filled theme park environment and has the flexibility to work a 7 day rotating roster between 8.30am and 6.30pm, including weekends, school holidays and the occasional evening event.
You'll share your knowledge of our attractions, products and experiences, all while delivering warm, professional service that makes every guest feel truly special.
Key Responsibilities
Answering telephone, email and face to face enquiries
Assisting lost and found enquiries in accordance with set procedures
Processing Animal Adventure bookings and ticket upgrades
Conducting VIP escorts and park familiarizations
Handling feedback or complaints and solving or following up in accordance with set procedure
Conducting Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
Responding and participating in emergency situations when required, in line with policy and procedures
Providing thorough knowledge of all Village Roadshow Theme Parks properties
What We're Looking For
A current Provide First Aid and CPR certificate is required, or willing to obtain this qualification prior to commencement




Well-developed organizational skills and solid administrative skills
Previous reception experience with communication systems and/or switchboard experience
A positive, friendly and enthusiastic personality
A professional attitude and exceptional level of customer service
Proven conflict resolution and complaint handling skills
Ability to use initiative to solve problems quickly and efficiently
Must be available to work a seven-day rotating roster, including weekends, school holidays and evening functions
Your backstage pass to fun, friends and unforgettable memories!
Unlimited free entry to our amazing theme parks!
Earn complimentary passes to share with family and friends!
Enjoy discounts on food & beverage, retail and animal experiences across our parks!
Exclusive employee deals through our Village Employee Benefits App, partnered with 65+ major retailers!
Unique team events and awards, celebrating our people is part of the fun!
Reward and recognition programs with prizes for outstanding contributions
Wellbeing support with our on-site team and 24/7 Employee Assistance Program (EAP)
Professional development opportunities with internal training, we love to grow our talent!
At Village Roadshow Theme Parks, our purpose is simple:
create joy and memories that last a lifetime
.
Every day, our team brings this to life across our iconic properties , from Warner Bros.
Movie World and Sea World, to Wet'n'Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.
Working here isn't just a job, it's being part of a team that loves what they do, in a vibrant, fun, and supportive environment.
You'll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.
We value everyone's unique contributions and encourage candidates of all backgrounds, abilities, and experiences to apply.
#J-*****-Ljbffr

📌 Guest Services Host (Gold Coast)
🏢 Village Roadshow
📍 Gold Coast