Job Description
A beloved South Korean home and living appliance brand, with a dominant international presence, Cuckoo has set its sights on Australia as its next undiscovered frontier.
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Cuckoo Oceania was established in June **** and has grown into a high-functioning Oceania enterprise, with its Australian headquarters located in Sydney.
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Cuckoo Oceania specialises in kitchen appliances and continues on a path of innovation with Cuckoo's revolutionary water and air care systems. This marks the first of many products designed for the homes of our valued Cuckoo family.
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As our business continues to grow, we are seeking a reliable and adaptable Sales Administration Assistant to support sales operations.
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About the Role
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This role is primarily focused on customer support, with additional responsibilities providing sales administration and e-commerce platform support.
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Customer service is an ongoing and important part of the role, involving the handling of customer enquiries and support-related matters. Alongside this, the role will support internal sales and e-commerce operations through light administrative and system-related tasks.
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While customer communication is mainly conducted in English,



Korean language proficiency is required for internal collaboration, as the team operates predominantly in Korean.
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Key Responsibilities
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Responding to customer enquiries via email and online channels
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Handling product, order, delivery, and service-related enquiries professionally
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Managing customer issues and complaints, including coordination with internal teams when required
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Maintaining accurate records of customer interactions and resolutions
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Supporting sales administration and order processing
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Providing e-commerce platform support, including product updates and basic system maintenance
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About You
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Fluent or business-level Korean is essential
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Strong written and verbal communication skills in English
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Experience in customer support, sales administration, or e-commerce operations is preferred but not essential
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Confident and qualified in handling customer enquiries and complaints
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Comfortable working with multiple systems and learning new tools
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Organised, reliable, and adaptable to a multi-functional role
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Must have valid Australian work rights to work full-time for at least 12 months
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📌 Sales Administration Assistant (Korean Speaking) (New South Wales)
🏢 Cuckoo Oceania
📍 New South Wales