We're partnering with a leading property services firm to find a Resident Services Assistant for a BTR scheme over 200 apartments in Brighton.
This customer-focused role sits at the heart of the resident experience, combining front-of-house service, resident engagement, lettings support and property administration.
You'll be the first point of contact for residents and visitors, helping create a welcoming community while supporting the smooth day-to-day operation of the building.
Working as part of a close-knit onsite team, you'll deliver excellent customer service, coordinate maintenance issues, support lettings activity and help maintain high standards across the development.
Key Responsibilities:
Deliver a first-class front-of-house experience for residents, visitors and contractors
Manage resident enquiries via phone, email and in person, ensuring a high standard of customer service
Act as the first point of contact for maintenance requests, coordinating follow-up with contractors and internal teams
Support lettings activity, including enquiries, apartment viewings, check-ins and tenant onboarding
Support resident communications, community engagement initiatives and onsite events
Conduct regular building inspections, identifying and escalating any health,



safety or security concerns
Maintain accurate records across property management and compliance systems
Your Requirements:
Experience within BTR, PBSA, residential property, hospitality, customer service or another resident-facing environment
Excellent customer service, communication and relationship-building skills
Experience handling enquiries, complaints and service requests
Strong administrative and organisational skills with good attention to detail
Comfortable managing multiple priorities in a rapid-paced environment
Proactive, solutions-focused and able to work independently or as part of a team
Confident using Microsoft Office and digital systems
What's On Offer:
10% discretionary annual bonus plus a £500 quarterly review incentive.
25 days annual leave plus bank holidays, with additional leave awarded for long service.
Contributory pension scheme, employee discounts and a range of flexible benefits.
Access to wellbeing support, Employee Assistance Programme and Virtual GP services.
Ongoing training, development and long-term career progression within a leading property business.
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📌 Resident Services Assistant (Hobart)
🏢 Property Management Recruitment
📍 Hobart