As the world works and lives faster, FIS is leading the way.
Our fintech solutions touch nearly every market, company and person on the planet.
Our teams are inclusive and diverse.
Our colleagues work together and celebrate together.
If you want to advance the world of fintech, we'd like to ask you: Are you FIS?
About the role:
You'll be working with global clients to Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications.
Install application release updates for these applications.
Lead SRE projects for the applications.
About the team:
Be a part of a team of analysts who Support the production systems of major financial institutions, Manage changes to those systems, Ensure compliance with policy and standards.
What you will be doing:
As a Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients.
This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.
Responsibilities include:
Ownership of processes and data structures
Issue investigation and resolution
Basic Microsoft Windows administration
Basic SQL Server administration
General troubleshooting
What you will need:
A candidate for Production Support Specialist will require: Technical Proficiency including knowledge of operating systems (such as Windows), databases,



networking fundamentals, and troubleshooting methodologies.
The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role.
Candidates should demonstrate a logical and methodical approach to problem-solving.
Effective communication skills for interacting with both technical and non-technical stakeholders.
Candidates must be able to articulate technical concepts clearly and concisely, both verbally and in writing.
Prior experience (3-4 years) in customer service or technical support roles Candidates must be adaptable and willing to learn new technologies and tools as needed.
The ability to quickly adapt to changing priorities and environments is essential for success in this role.
Added bonus if you have:
Prior experience supporting the FIS Credit Risk Manager application
What we offer you:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Market-competitive salary and benefits
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📌 Production Support Analyst (Melbourne)
🏢 FIS Australasia
📍 Melbourne