CustomerServiceAdvisor
NearSalisbury|£27,000–£30,000DOE|FullTime|OfficeBased
Areyouarealpeoplepersonwholovesdeliveringgreatcustomerservice?
Do you enjoy being busy, solving problems and making sure customers have a brilliant experience from the moment they first get in touch?
WearerecruitingaCustomerExperienceforasuccessfulandgrowingleisureandexperiencesbusinessbasednearSalisbury.
Thisisn'tatraditionaladminpositionwhereyou'llspendyourdayquietlyprocessingpaperwork.You'llbeattheheartofthecustomerjourney,speakingtocustomerseveryday,helpingwithbookings,answeringquestionsandsortingouttheoccasionalproblem.
You'llneedtobeorganisedandaccurate,butjustasimportantly,you'llneedtoenjoytalkingtopeople.
TheRole
Workingaspartofafriendlyandenergeticteam,you'llsupportcustomersfromtheirinitialenquirythroughtobookingandbeyond.
Yourdaywillinclude:
Handlingincomingcustomerenquiriesbyphoneandemail
Helpingcustomerswithbookings,amendmentsandgeneralquestions
Deliveringawarm,friendlyandprofessionalcustomerexperience
Takingownershipofqueriesandseeingthemthroughtoresolution
Processingbookingsandpayments
Keepingcustomerandbookinginformationaccurateanduptodate
UpdatingCRMandinternalsystems
Followingupwithcustomerswhererequired
Supportingvoucherandgiftingadministration
Assistingwithstockcontrolforproductsavailabletocustomers
Workingcloselywithsales,marketingandoperationalcolleagues
Helpingidentifywaystomakethecustomerjourneyevenbetter
WhoAreWeLookingFor?




Youmightcurrentlyworkincustomerservice,retail,hospitality,travel,leisure,events,salessupportorabusybookingenvironment.
Previousexperienceisgreat,butwe'reequallyinterestedinfindingpeoplewiththerightattitudeandpersonality.
You'llprobablydescribeyourselfassomeonewho:
Genuinelyenjoystalkingtocustomers
Buildsraporteasily
Isfriendly,confidentandapproachable
Takesownershipratherthanpassingproblemson
Remainscalmwhenthingsgetbusy
Hasexcellentattentiontodetail
Canjuggleseveralthingsatonce
Thinksontheirfeetandlooksforsolutions
Isempatheticandunderstanding
IscomfortableusingIT,emailandCRMsystems
Enjoysbeingpartofateam
Bringsplentyofpositiveenergytowork
ExperienceusingbookingorCRMsystemsanddealingwithcustomercomplaintsormorechallengingsituationswouldbeparticularlyuseful.
What'sInItForYou?
You'llbejoininganestablishedandgrowingbusinessoperatinginanexciting,customer-focusedsector.
You'llreceive:
£27,000–£30,000salarydependingonexperience
Opportunitiesfordevelopmentandprogression
Friendlyandsupportiveworkingenvironment
Companypension
Companyevents
Casualdress
Staffbenefits
Freeon-siteparking
Thisisanoffice-basedrolenearSalisbury,working*****hoursperweek.Duetothenatureofthebusiness,theshiftpatternwillincludesomeweekendworking.
If you're looking for a customer focused role with plenty of variety, where you'll be trusted to take ownership and make a genuine difference to someone's experience, we'd love to hear from you.
#J-*****-Ljbffr

📌 Zst34102 Customer Service Advisor, Salisbury £27-30K Pa (South Australia)
🏢 Zest4Talent
📍 South Australia