Senior Account Manager - Sydney
Sydney, New South Wales, Australia
About us
At Aptitude, we're on a mission to change the way the world's leading enterprises understand and grow their businesses.
Our industry-leading finance data platform, Fynapse, helps organizations streamline their operations, unlock trusted insights and accelerate growth.
We're proud to be building a global team of passionate and ambitious people who love solving complex challenges and making an impact.
We celebrate diverse perspectives and believe that our differences make us stronger, smarter and more creative.
With our headquarters in London and offices in seven locations worldwide, we're proud to partner with clients across four continents.
Wherever you join us, you'll be part of a global community shaping the next generation of finance technology.
What you'll do and what we offer
Join us as a Senior Account Manager in Sydney at Aptitude Software, where you will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients across the APAC region.
You will be responsible for building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long‐term value from Aptitude's solutions.
This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude's APAC customer base.
You Will Be:
Managing and growing a portfolio of strategic enterprise accounts across APAC, with ownership of client relationships, commercial performance, and long‐term account strategy
Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions
Identifying upsell, cross‐sell, and expansion opportunities across Aptitude's product suite to drive incremental revenue growth
Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities




Developing and executing strategic account plans aligned to client priorities and business objectives
Driving high levels of client retention and customer satisfaction across your account portfolio
Partnering closely with Product, Professional Services, Support, Sales, and Partnerships teams to ensure successful delivery and ongoing client value
Managing escalations effectively and acting as a senior point of contact for key client stakeholders
Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership
Representing Aptitude and Fynapse professionally at executive‐level meetings, client reviews, and industry events
Maintaining a strong understanding of Aptitude's product suite, market positioning, and broader finance technology landscape
Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development
What We Offer
We'll offer you a competitive salary plus commission scheme, as well as the following benefits:
Superannuation
Private Healthcare
Employee Assistance Programme
Where You'll Be
This role is based in Sydney and will involve managing customers across the region.
Given the regional nature of the role, there will be regular engagement with customers across different locations and time zones, including face‐to‐face client meetings where required.
What We're Looking For:
7+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client‐facing role within SaaS or fintech




Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases
Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations
Experience engaging and influencing senior stakeholders and C‐suite executives
Ability to manage multiple strategic accounts within a fast‐paced, high‐growth workplace
Excellent communication, presentation, and relationship management skills
Strong organisational skills with a proactive, solutions‐oriented mindset
A confident self‐starter, comfortable operating independently across the APAC region, taking ownership and proactively driving client and commercial activity with minimal day‐to‐day direction
Ability and willingness to travel across the region to build and maintain strong client relationships
Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable
Entrepreneurial attitude with a collaborative, high‐performance approach to client management
Diversity and Inclusion
If you're interested in working at Aptitude, but don't feel you meet every single requirement of the role, we'd still like to hear from you!
A diverse workforce is an essential part of our culture, and we're dedicated to ensuring that our staff can show up as their authentic self – safe in the knowledge that their differences will be embraced and respected by all.
We're strong advocates of supporting applicants from a wide variety of backgrounds which include different ages, genders, ethnicities, physical abilities and sexual orientation, and we work hard to build the confidence of our workforce through inclusivity, equity and ongoing training.
So, if you're excited about this role but your past experience doesn't align perfectly with every requirement, we'd encourage you to apply anyway.
You might be just the candidate we've been looking for, whether it's for this role or another.
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📌 Senior Account Manager – Sydney
🏢 Aptitude Software
📍 Sydney