Loan Market Edge is on the lookout for a confident, energetic and client-focused Client Relationship

Manager to join our high-performing team. This role owns the client relationship after settlement,

making sure their rate, loan and lender keep working for them and the goals they are working

towards, for as long as they are with us. It is the heart of our customers for life approach.

For 16 years we have helped Queenslanders into their homes, and more than 500 of our clients have

left us five-star Google reviews. Many of them thank a team member by name. In this role, that could

be you.

What We Can Offer You

We believe in rewarding great people with a supportive and vibrant workplace. Here's what you can

expect:

• Work-life balance – we respect your time and wellbeing

• Birthday leave – enjoy a paid day off to celebrate you

• Annual wellness bonus – because your health matters

• Regular team events – in-person and virtual, we love to connect and celebrate wins

• Team incentives – recognition and rewards for a job well done

• A vibrant, professional yet relaxed culture – where your ideas and energy are welcomed

• Full training and development – we will teach you the lending side

• Inclusive team environment – bring your whole self to work

Why Loan Market Edge?

We're one of the top-performing offices in the Loan Market network, driven by ambition, integrity, and

a genuine commitment to client outcomes. You'll be joining a supportive team that values innovation,

creativity, and community, in a business built around a customers for life approach, where looking

after our clients long after settlement is one of the most important things we do.

Loan Market Edge · Client Relationship Manager Page 2

What You'll Be Doing

• Managing client relationships post-settlement, ensuring they receive exceptional ongoing care

• Calling clients six weeks after settlement to make sure everything is running smoothly





• Running annual loan health checks to make sure each client's rate, product and lender are still the

right fit for their goals, and negotiating better pricing with lenders on their behalf

• Letting clients know the outcome personally, whether it is a better rate or reassurance they are

already in a good position

• Driving the fixed rate expiry pipeline so every client has a plan before their rate rolls off

• Managing loan variations and discharges from start to finish

• Spotting changes in our clients' lives and making the introduction to the right broker when they

need more

• Taking ownership of client queries and seeing them through to resolution, while building strong

relationships

• Maintaining accurate client records and following up on reviews and milestones

• Contributing to continuous improvement of our client care processes

About You

• Experience in customer service, client care or relationship management. Experience in banking,

mortgage broking or conveyancing will be looked upon very favourably

• A confident, natural communicator who thrives on building lasting relationships

• A valuable listener who notices the details and follows through

• Strong organisational skills and attention to detail

• You take ownership and drive things to a result without waiting to be asked

• Comfortable learning new systems and technology

• Thrives in a fast-paced, team-driven workplace

• Energetic, positive and motivated to grow professionally

• Professional, ethical, and always putting client outcomes first

Ready to Make a Difference?

If you're driven to deliver great outcomes for people, take pride in doing things properly, and want to

be part of a vibrant, forward-thinking team – we'd love to hear from you.

Please send your resume and a short cover letter.

Apply now or reach out for a confidential chat to become a key part of our growing success

story at Loan Market Edge. Your journey starts here!

📌 Client Relationship Manager (Mortgages/Lending) (Southport)
🏢 Loan Market
📍 Southport