Job Description

Customer Service & Administration Officer

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Southern Prosthetics and Orthotics – Southport QLD

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Spao Ottobock Care (SPAO) is one of Australia's leading providers of prosthetic & orthotic rehabilitation, operating through an extensive network of clinics. For more than 40 years, we have been helping people achieve greater mobility, independence, & quality of life through personalised care, innovative solutions, & a commitment to outstanding clinical outcomes.

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As part of the global Ottobock network, SPAO combines world-class technology with compassionate, client-centred care. With clinics throughout NSW & on the Gold Coast, Queensland, we are proud to make a meaningful difference in the lives of our clients every day.

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About the Opportunity

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We are seeking a highly organised, professional, & customer-focused individual to join our Gold Coast team in our recently opened, state-of-the-art facility within the Health & Knowledge Precinct, Southport.

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This is a 12-month Parental Leave contract (or until the employee returns from parental leave) offering an opportunity to become part of a specialist healthcare team where your contribution genuinely impacts the lives of others.

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This is much more than a customer service & administrative role. As one of the key points of contact within the clinic, you will play an significant role in creating a positive experience for clients from their first interaction with SPAO. You will work closely with clinicians, funding bodies, suppliers, & clients while helping ensure the smooth day-to-day operation of a busy healthcare practice.

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We are looking for someone who enjoys taking ownership of their work, thrives in a fast-paced environment, & takes pride in delivering exceptional customer service while maintaining high levels of accuracy & professionalism.

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Key Responsibilities

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Manage front-of-house reception & administrative functions within a busy prosthetic & orthotic clinic.

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Deliver a welcoming, professional & compassionate experience for clients & visitors.

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Manage incoming & outgoing calls in a timely, professional & customer-focused manner.

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Liaise with clients, clinicians, funding bodies, suppliers, & other stakeholders.

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Maintain accurate client records & data within ERP systems, including reporting as required.

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Support clinicians with funding approvals, sales administration, & customer service activities.

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Coordinate the receipt & dispatch of goods, mail, stock, & documentation.

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Ensure confidentiality, accuracy, & integrity of client information at all times.

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Assist with inventory, reporting, general administration, & day-to-day operational activities.

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Work collaboratively with colleagues across SPAO clinics when required.

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What We're Looking For

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Minimum 3 years' experience in administration, customer service, medical reception, or practice support.

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Exceptional verbal & written communication skills.

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Strong organisational skills with the ability to manage competing priorities.

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A proactive, solutions-focused approach.

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High attention to detail & accuracy.

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A professional, compassionate & customer-focused attitude.

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Highly Regarded

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Experience in healthcare, allied health, disability services, rehabilitation, or medical administration.

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Knowledge of the NDIS & associated funding processes.

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Experience using SAP Business One or similar ERP systems.

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Certificate or Diploma in Business Administration (or similar).

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Experience supporting inventory, accounts, or operational processes.

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Why Join SPAO?

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In addition to a competitive salary package, you'll enjoy:

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Working in a modern, purpose‐built clinic.

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Complimentary festive season leave.

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Birthday leave.

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Employee Assistance Program (EAP).

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A supportive, collaborative & inclusive team environment.

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Ongoing learning opportunities within a specialist healthcare setting.

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The opportunity to make a genuine difference in the lives of others every day.

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Equal Opportunity Employer

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SPAO is committed to fostering a diverse, inclusive, & respectful workplace. We encourage applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, people with disabilities, people from culturally & linguistically diverse backgrounds, & members of the LGBTQIA+ community.

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All employment decisions are based on merit, qualifications, experience, & business requirements.

📌 Customer Service & Administration Officer (City of Gold Coast)
🏢 Southern Prosthetics and Orthotics
📍 City of Gold Coast