Job Description

The Royal Melbourne Hospital – Parkville VIC

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The Genomic Clinic Administrator provides high-quality administrative support to the multidisciplinary Genomic Medicine and Parkville Familial Cancer Centre teams, helping ensure patients and their families receive a coordinated, efficient and positive clinic experience.

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Working across Royal Melbourne Hospital and Peter MacCallum Cancer Centre, you will support daily specialist outpatient genetic clinics through appointment scheduling, referral management, clinic reception, correspondence and Medicare administration. Your attention to detail, strong communication skills and ability to work collaboratively will help keep clinic operations running smoothly and support the clinical team to deliver patient-centred care.

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Key Accountabilities

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- Support patients, families and clinicians through skilled reception and telephone services.
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- Coordinate genetic clinic appointments, referrals and EPIC work queues.
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- Manage patient letters, correspondence, reminders and discharge processes.
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- Complete MBS administration, including eligibility, referrals, billing and consent.
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Maintain accurate patient and family history records, data and documentation.

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- Work collaboratively across RMH and Peter Mac to support smooth clinic operations and a positive patient experience.
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About You

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- Robust customer service, communication and interpersonal skills
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- Year 12 or equivalent and a Certificate in Medical Terminology.
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- Experience working in a hospital outpatient clinic or medical practice.
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- Ability to work collaboratively within a multidisciplinary team
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- Patient-focused approach with a commitment to positive experiences
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- Ability to prioritise, use initiative and work effectively in a busy environment
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- Flexible, reliable and receptive to direction and learning
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Benefits of Working at RMH

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- Meaningful Work Make a real difference in the lives of patients, families and our community.
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- Career Growth Access learning, development, and diverse career opportunities.
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- Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
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- Innovation Help shape the future of healthcare through research, technology and new models of care.
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- World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
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- Enjoy great employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
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- Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
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All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

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The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

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RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

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As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

📌 Genomic Clinic Administrator (Victoria)
🏢 The Royal Melbourne Hospital
📍 Victoria