Job Description

The role

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Working with one other, to be the first point of contact for all new and existing customers (via email, phone and face to face).

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Resolving customer queries on the phone, via email and face to face in a timely and accurate manner.

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CRM management, processing invoices, recording expenses, providing detailed reports as requested.

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Scheduling after sales calls and actively seeking customer feedback.

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End to end management of the OPUS warranty process.

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Working closely with the Service & Warranty team to schedule customer appointments and manage the process.

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Providing an outstanding customer experience, every time.

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Qualifications & experience

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Previous experience in a reception and/or customer service role preferred, full training provided.

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Industry knowledge highly regarded.

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Excellent communication skills, both written and verbal.

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A natural at building rapport with customers.

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Sharp attention to detail and highly accurate.

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Self-motivated and target driven.

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Proficient with Microsoft Office Suite.

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Why work for us?

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Full training provided to help you thrive in the role.

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We're an award winning, market leader in the industry.

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A great culture where we have fun and celebrate every win.

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Regular team lunches and BBQs.

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Fantastic employee perks, including company discounts and free tickets to industry shows.

📌 Opus Campers- Receptionist (Victoria)
🏢 OPUS Campers
📍 Victoria