Job Description

We're hiring a Customer Success Manager to join an fast growing, AI native SaaS vendor. This is a high impact role managing a genuinely differentiated platform into the HR & talent sector.

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You'll own the full customer life cycle from onboarding to managing the relationship, working on AI product implementation, backed by a scaling product & growing team in Sydney.

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Clear product market fit & strong demand to be managed.

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What you'll be doing

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- Owning the full Customer life cycle from onboarding through to implementation.
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- Working closely with leadership, marketing, solutions and product teams to drive engagement & retention
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What we're looking for

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- Experience as an Onboarding Manager, Customer Success Manager or Implementation in SaaS.




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- Strong relationship building skills.
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- Experience dealing with AI, HR, talent or professional services businesses
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- Experience or desire to be in an earlier stage / scale up environment.
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What's on offer

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- Opportunity to work in Scale Up AI platform with robust differentiation.
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- Clear progression path as the company scales.
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If you're looking for a role where you can work meaningful deals, sell a standout AI product, and be part of a genuinely high growth SaaS story, this is worth a conversation.

📌 Customer Success Manager - AI SaaS (New South Wales)
🏢 Salient Group
📍 New South Wales