Job Description

QCC Hospitality Supplies
n Wacol, Brisbane QLD | Full Time

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Lead a High-Performing Customer Service Team in a Growing Hospitality Supply Business

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QCC Hospitality Supplies (QCC) is seeking an experienced Customer Service Supervisor to lead and develop our Customer Service Department while maintaining the high level of service our customers expect.

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This role is perfect for a hands-on leaderwho enjoys improving processes, supporting their team, and staying close to the operational detail.

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You will oversee the daily operations of the Customer Service Team while working closely with Sales, Purchasing, Warehouse and Key Accounts to ensure customers receive efficient, consistent, and qualified service.

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This position remains actively involved in the day-to-day customer experience, leading by example and supporting the team when required.

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Key Responsibilities

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- Lead, mentor and support the Customer Service Team
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- Oversee daily department operations and workload management
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- Drive a culture of service excellence, accountability and teamwork
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- Support Account Managers and major customer relationships
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- Manage customer enquiries, escalations and complex service issues
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- Ensure accurate processing of orders, quotes, returns and credits
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- Liaise with Sales, Purchasing, Warehouse and Dispatchteams
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- Identify opportunities to improve processes and workflow efficiency
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- Support recruitment, onboarding and training of new team members
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About You

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You are a natural leader who enjoys developing people and improving systemswhile maintaining strong relationships with customers and internal stakeholders.

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To succeed in this role you will have:

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- Experience leading or supervising a customer service team
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- Strong communication and stakeholder management skills
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- A proactive and solutions-focused leadership style
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- Ability to manage competing priorities in a fast-paced environment
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- Strong organisational and problem-solving skills
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- Experience working with ERP/CRM systems
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Highly Regarded:

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- Experience within wholesale, distribution or hospitality supplyindustries
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- Exposure to Pronto ERPor similar systems
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- Experience supporting sales teams or key account customers
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Why Join QCC?

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- Stable, long-established business (Est 1957)
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- Proudly Australian wholesale distributor of 10,000+ hospitality products, including cutlery, crockery, glassware, kitchen equipment, disposables and cleaning supplies
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- Supportive, down-to-earth team culture
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- Opportunity to lead and shape the Customer Service function
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- Competitive salary based on experience
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- Work with a business that genuinely values initiative and leadership
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If you're ready to step into a leadership role where you can make a real impact on service, team culture and operational performance, we'd love to hear from you.

📌 Customer Service Supervisor (Queensland)
🏢 QCC Hospitality Supplies
📍 Queensland