Job Description

Global Impact:

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Join a team that plays a pivotal role in visa processing for governments worldwide. Your work will have a global reach, making international travel possible for countless individuals.

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Diverse and Dynamic Environment:

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Become part of a dynamic and diverse team that thrives on adaptability. Your role will involve a variety of tasks, making each day unique and exciting.

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Professional Development:

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At VFS Global, you'll have opportunities to enhance your communication and administrative skills. We encourage feedback and strive for excellence in serving our applicants.

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About us:

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Are you ready to embark on a career that takes you across the globe? At VFS Global, we are a dynamic and diverse team that manages visa issuance-related administrative tasks for governments worldwide. Our global network spans 144 countries and is dedicated to serving the interests of 63 client governments. We've successfully processed millions of applications since our inception in 2001, making a significant impact on the world.

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What You'll Do:

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Scrutinize and collect visa application documents for processing.

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Record and maintain all application data,



ensuring accuracy and timely entry into the system without errors.

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Ensure timely completion of the visa application process within the specified Turn Around Time.

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Customer Service and Support

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Attend customer/applicant queries through various channels, including in-person, email, and telephone.

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Inform applicants about available Value-Added Services and facilitate their delivery to customers.

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Encourage applicants to provide feedback on services and experiences at the application center.

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Compliance and Operations Management

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Manage passport delivery logistics to consulates, applicants, and logistic companies.

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Maintain strict compliance with standard operating procedures and manuals, ensuring consistency in processes.

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Support the Deputy Manager/Operations Manager.

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Knowledge & Key Skills:

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- Basic Knowledge of Computer skills
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- Proficiency in MS office & positive typing speed
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- Adaptability and presence of mind to handle customer queries and complaints
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- Knowledge of local language
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- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
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📌 Operations Officer - Japanese Speaking (Victoria)
🏢 VFS Services Australia
📍 Victoria