Job Description

Customer Service Representative | Northgate

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Days & Hours: Monday – Friday (roster between 9am – 5pm)
n [Once perm, potential to shift to Tuesday – Saturday 8-4pm] roster 2 days from home once converted to permanent employment and achieving quality / productivity

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Job Brief/Overview
n Be part of the premium customer service team within waste management serving the biggest commercial & industrial businesses in Australia.

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Duties:

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- Phones / Salesforce cases (multi-tasking 100 activities per day)
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- Customer Service
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- Answering incoming phone calls
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- Using internal customer and operations systems to process email requests efficiently (Salesforce)
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- Dealing with complaints regarding services and providing solutions
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- Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
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- Updating services with new information
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Essential Skills: Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience

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Desirable: Salesforce (CRM), similar transport, logistics or supply chain systems.

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Ideal candidate

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- Effective processor who thrives on growing their skills and boosting output
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- Ability to work autonomously and as part of a team
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- Good work ethic, understand importance of turning up to work
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- Commitment to safety
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- High attention to detail
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- Customer focussed, Patient and resilient
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- Looking for a role for long term stability
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📌 Customer Service Representative | Northgate (Queensland)
🏢 Engage Us
📍 Queensland