Job Description

Employee Services Administration and Support Officer

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Employee Services Administration Support Role - 6 month contract

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BGW Group is a proudly Australian, family-owned business with a solid reputation in the electrical and plumbing wholesale industries. As we continue to grow across a wide range of sectors, we remain committed to valuing our people. When you join BGW, you become a part of a supportive and friendly team environment where you're more than just a number.

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Our Support Office in Pinkenba is the heart of our operations. We currently have an opportunity for an Administrative Support Officer in our Employee Services Team. This is a 6 month full time contract role - beginning September 2026 - end March 2027. This is a great opportunity to join our team, supporting a national, family owned business.

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Why work with Us

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Working for BGW Group yields a number of additional advantages. We have a spacious and modern office space located on the Brisbane River, with onsite amenities including car parking, kitchen and lunchroom facilities and a gym which is free for all staff to utilise. BGW Group employees also have access to:

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Access to a fully equipped gym and modern kitchen facilities overlooking the Brisbane River, including free barista-made coffee daily (8am-9am)

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Employee Assistance Program (EAP) for you and your immediate family

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Supportive and collaborative team

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Our Values

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Customer First. Team Always. - Customers drive our purpose; teamwork drives our success.

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Family Values. Personal Ownership - Integrity guides how we behave; accountability defines how we deliver.

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Always Innovate. Never Stagnate. - Challenge the status quo, because doing the same thing and expecting more is not growth.

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About the role:

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The Administration & Support Officer is responsible for administrative support to the team.



Responsibilities include but are not limited to onboarding new employees, raising letters of offer, status change and salary change letters, email management, general phone queries and assisting with other administrative and support as required within the Employee Services Team. This role reports directly to the Employee Services Manager. Previous experience in a similar role would be an advantage.

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This role is a fully in-office position.

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Position Purpose: The Employee Services Administration and Support Officer is responsible for the administrative support to the Employee Services Team.

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Key Accountabilities:

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Preparation of letters of offer and award tables

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Preparation of letters for status changes and pay increases

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Employee Services email mailbox sorting.

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Answering phone queries within ability.

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Assisting with the data entry of timesheets if required.

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Relationship (REL) updating for new Managers.

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Other duties as required.

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General:

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Strong organizational skills.

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Strong communication skills with the ability to collaborate with people at all levels through liaison, negotiation and consultation.

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Ability to stay focused on goals and objectives.

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Ability to operate in a complex environment.

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Ability to operate with minimal tactical direction.

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Self-motivated, competitive and goal oriented.

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Organized and has track record of working effectively in a team.

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Effective time management.

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Personal Attributes:

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Act with Integrity, model the highest standards of ethical behaviour and reinforce them in others.

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Represent the group in an honest, ethical and professional way and set an example for others to follow.

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Promote a culture of integrity and professionalism within the group and with vendors and suppliers.

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Act on reported breaches of rules, policies and procedures.

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Display a commitment to customer service by promoting a positive culture in regards to service outcomes.

📌 Employee Services Administration and Support Officer (Queensland)
🏢 BGW Group
📍 Queensland