Job Description

We are seeking an experienced Sales Administration Coordinator to join our Wetherill Park team.

n

This is a hands-on role combining internal sales, customer service, order processing and sales administration, together with the day-to-day coordination of a small, established team.

n

You will play an key role in keeping the Sales Office running efficiently, ensuring customer orders are processed accurately, enquiries are handled professionally and the team remains organised and supported.

n

This position would suit an experienced Sales Administrator or Internal Sales professional looking to take on additional responsibility and autonomy without moving into a traditional Office Manager role.

n

Key responsibilities

n

n
- Handle phone, email and in-person customer enquiries professionally and efficiently.
n
- Coordinate customer orders and quotations, maintaining regular communication with customers from enquiry through to collection or delivery.
n
- Perform sales office duties including order entry, quotation preparation, invoicing and general sales administration.
n
- Ensure accurate invoicing and reconciliation of sales invoices and customer orders.
n
- Deliver a high standard of customer service and build strong working relationships with customers.
n
- Coordinate day-to-day Sales Office workflow, priorities and staff coverage to ensure work is completed efficiently.
n
- Liaise with the Dispatch team to support accurate order preparation, customer collections and delivery requirements.
n
- Assist with customer complaints and service issues, resolving routine matters and escalating more complex issues when required.
n
- Coordinate and assist with monthly stock takes for sleeper and steel products.
n
- Complete routine purchasing, supplier liaison and general administration required to support the Wetherill Park operation.
n
- Support the ongoing use of company procedures and Work Instructions across the Sales Office.
n




- Provide practical support and guidance to other members of the team when required.
n

n

About you

n

n
- Previous experience in internal sales, customer service, sales administration or a similar role.
n
- Experience coordinating day-to-day office workflow or supporting a small team.
n
- Experience within the building, construction, trade, manufacturing or logistics industries would be advantageous but is not essential.
n
- Experience using MYOB and Microsoft Office applications including Word, Excel and Outlook is preferred.
n
- Excellent verbal and written communication skills with a strong customer-service focus.
n
- Strong interpersonal skills and the ability to build effective working relationships with customers and colleagues.
n
- A high level of accuracy and attention to detail in order processing, invoicing and data entry.
n
- Strong organisational and time-management skills with the ability to prioritise competing tasks.
n
- The confidence to coordinate workflow and provide practical guidance and support to a small team.
n
- Sound problem-solving and decision-making skills, including the judgement to resolve routine matters and escalating issues when required.
n
- The ability to work independently, take ownership of your responsibilities and contribute positively within a small team environment.
n

n

What we offer

n

n
- $70,000–$80,000 + super, depending on experience.
n
- Full-time, 38-hour Monday to Friday position.
n
- Stable role within an established Australian business.
n
- A varied position combining customer service, internal sales and administration.
n
- Genuine autonomy and responsibility for the day-to-day coordination of the Sales Office.
n
- Training and ongoing support from experienced management.
n
- A small team environment where your contribution has a direct impact on the operation.
n

n

If you are an experienced sales administration professional looking for a stable, hands-on role with greater responsibility and autonomy, we would like to hear from you.

📌 Sales Administration Coordinator (New South Wales)
🏢 Outback Sleepers
📍 New South Wales