Job Description

Principal Client Service Officer – Estate and Trust Administration Services role snapshot

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Role

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Role Principal Client Service Officer – Estate and Trust Administration Services

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Organisation

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Organisation NSW Trustee and Guardian

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Location and work type

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Location and work type Parramatta; hybrid option after three months, subject to business requirements

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Salary or grade

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Salary or grade Clerk Grade 7/8, $116,981 to $129,492 plus superannuation and leave loading

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Eligibility and work conditions

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For ongoing employment you must be an Australian or New Zealand citizen, or an Australian permanent resident. The role includes quality monitoring of calls and team emails and work within the adaptable-hours bandwidth.

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What to highlight for Principal Client Service Officer – Estate and Trust Administration Services

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NSW Trustee and Guardian needs someone who can improve trust-administration processes and then lead a team delivering careful, empathetic service.

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Candidate evidence area

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How to demonstrate it

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Trust service leadership Explain work allocation, coaching and a service outcome for a team handling sensitive matters.

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Process review Show how you analysed a workflow, tested options and recommended a practical improvement.

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Legal-document judgement Describe how you used a will, trust deed, policy or delegation to guide a decision.

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Customer empathy Show respectful communication with families, specialists and service providers.

📌 Principal Client Service Officer - Estate and Trust Administration Services (Parramatta)
🏢 Team 3Thirty
📍 Parramatta