Job Description

betr Entertainment Aus Pty Ltd – Robina QLD

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betr is a fast-growing, high-energy wagering and entertainment business. We're a team-oriented team that likes to do things differently – curious, driven people who dive in, learn fast and get involved across the business.

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About the role

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The Live Betting Operator is responsible for supporting live and in-play betting - processing bets quickly and accurately, relaying market and odds updates to customers, and resolving betting disputes - in a fast-moving, time-critical environment.

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This is a casual position that will require working on weekdays, weekends and public holidays.

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Key Responsibilities:

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Live Betting Support

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- Respond promptly to customer inquiries about live and in-play betting via phone, (chat and email may also be required), providing fast, accurate support during time-sensitive markets
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- Process and verify bet placements, ensuring accuracy and speed across all bet types
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- Troubleshoot betting issues, including price changes, market updates and in-play delays, escalating complex issues to the relevant teams when necessary
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- Collaborate with the trading team to ensure betting adjustments and market updates are relayed to customers swiftly and accurately
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- Identify and resolve betting disputes, ensuring customers are supported quickly and escalations are handled according to process
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- Proactively engage with customers during live events to offer a positive, responsive betting experience
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- Actively monitor for signs of problematic gambling behaviors, using tools and indicators to identify customers who may benefit from responsible gambling support.
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- Educate customers about responsible gambling tools available to them, such as deposit limits, time-outs, and self-exclusion options.
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- Encourage safe betting practices by communicating clearly about responsible gambling resources and supporting customers in setting limits as needed.
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- Work with compliance and responsible gambling teams to escape cases where customers may need additional support, ensuring all regulatory guidelines are met.
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Reporting and Documentation

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- Maintain accurate records of betting disputes, market issues and escalations
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- Document recurring issues and work with the trading and product teams to improve live betting support
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Cross-Functional Team Support

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- Share insights and customer feedback to help shape trading support strategies and live betting tools
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- Participate in team meetings and training sessions to stay informed of new products, markets and procedures
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About you

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- Able to work in a fast-moving, time-critical environment
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- Available to work weekdays, weekends and public holidays
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- A solid understanding of sports and racing
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📌 Live Betting Operator (City of Gold Coast)
🏢 betr Entertainment Aus
📍 City of Gold Coast