Job Description

Are you an experienced hotel reservations professional looking for regular weekend work?

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Roamfree Hotels is seeking a confident and customer-focused Casual Weekend Reservations Agent to join our Central Reservations team, supporting our portfolio of properties including the iconic Q1 Resort & Spa, Rhapsody Resort and Amaya Broadbeach.

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This role is ideally suited to someone with previous hotel reservations, front office or accommodation experience and who is comfortable working independently and enjoys turning guest enquiries into bookings.

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With a growing portfolio across Queensland and Victoria and an exciting pipeline of current properties on the horizon, joining our team means becoming part of a respected family-owned business that values its people, supports career development, and strives for excellence in everything we do. We're proud to lead with integrity, innovation, and a strong commitment to sustainability.

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About the Role

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Working as part of our Central Reservations team, you will assist guests across

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phone, email and online channels while supporting the day-to-day reservations

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requirements of our properties.

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Your responsibilities will include:

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Handling inbound reservation enquiries via phone and email

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Converting enquiries into confirmed bookings

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Managing and updating existing reservations

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Responding to OTA guest messages and booking requests

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Processing payments and following established payment procedures

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Assisting with amendments, cancellations and general booking enquiries

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Accurately maintaining guest and reservation information in our PMS

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Liaising with Front Office and other hotel departments when required

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Completing daily reservations administration and operational tasks

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Delivering warm, professional and efficient service throughout the guest journey

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Who We're Looking For

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We are particularly interested in candidates who have previous hotel reservations or front office experience and understand the importance of accuracy, urgency and great guest service.

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You will ideally have:

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Previous reservations, hotel or accommodation experience

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Experience using a hotel PMS; CMS experience would be highly regarded

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Familiarity with OTAs such as Booking.com, Expedia and Agoda

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Strong telephone and written communication skills

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Confidence handling guest enquiries and converting opportunities into bookings

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Excellent attention to detail

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The ability to prioritise phones, inboxes and administrative tasks

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A proactive approach and willingness to learn

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The confidence to work independently once fully trained

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Most importantly, you will be someone who is reliable, positive, commercially aware and genuinely enjoys helping guests.

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Availability

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This is a casual position, primarily providing weekend coverage, therefore regular Saturday and Sunday availability is essential.

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Successful candidates will initially be required to undertake training alongside our established Central Reservations team before transitioning into weekend shifts.

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Some weekday availability during the initial training period would therefore be advantageous.

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Why Join Us?

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You will join a supportive Central Reservations team with exposure to multiple properties, systems and distribution channels. For someone looking to broaden their hotel reservations experience, this is an opportunity to develop across reservations, OTAs, guest service, sales and hotel operations within a growing centralised environment.

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Other benefits include:

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Be part of a well-respected family business and growing resort group known for excellence and integrity.

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Work with a team that values professionalism, attention to detail, and doing things right.

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Genuine career progression opportunities across our hotel portfolio.

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Enjoy free in office parking, uniforms provided, and staff discounts on resort services.

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Employee Assistance Program (EAP) to support your wellbeing.

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Discounted staff rates on accommodation at Q1 Resort & Spa.

📌 Weekend Reservations Agent (City of Gold Coast)
🏢 Q1 Resort and
📍 City of Gold Coast