Job Description

Are you a proactive, organized self-starter who thrives in a fast-paced setting and enjoys helping others? We are looking for a Customer Service Officer to join our dedicated team in the transport industry. If you're someone with positive energy, strong communication skills, and a passion for building relationships, we want to hear from you!

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The Opportunity

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- Work Schedule:Monday to Friday | 8:00 am to 4:06 pm
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- Location:Emerald location
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- Role Responsibilities:n n
- Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
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- Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations.
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- Perform general office and administrative duties, including data entry and accurate record-keeping.
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- Collaborate with your team to foster a positive, supportive work environment and contribute to improving customer service processes.
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What's in it for you

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- Employee Perks:Access to a Workplace Benefits Program offering discounts at major retailers.
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- Health Discounts:Reduced rates on single or family health cover.
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- Wellbeing Support:Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
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- Recognition Programs:Be rewarded for your contributions through dedicated recognition initiatives.
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About You

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We are seeking someone who thrives in a team-oriented environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships,



and creating a collaborative atmosphere, this is the role for you.

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- Customer Service Experience:Preferred but not essential.
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- Skills and Qualities:n n
- Excellent verbal and written communication skills, with a people-first approach.
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- Strong interpersonal skills and ability to build rapport with others.
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- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
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- Proficiency in basic computer applications, including MS Office suite.
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- Ability to work both independently and collaboratively within a team.
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Key Characteristics of the Role

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- Fast-paced and Dynamic:Every day brings something different. You'll be handling multiple projects and interacting with various people.
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- Team-Focused:You'll work closely with others to ensure tasks are completed efficiently and collaboratively.
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- Attention to Detail:You will need to handle tasks accurately and swiftly while maintaining strong relationships.
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- Customer-Oriented:Your communication style will be focused on helping, not pressuring others. You will follow established guidelines and ensure customer satisfaction at all times.
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- Positive, Persuasive Communication:A friendly and constructive approach is key to motivating and communicating with both customers and team members.
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Followmont Transport is a passionate family business dedicated to service and maintaining hands-on relationships with our customers, people and suppliers.

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Service | Unity | Passion | Integrity | Innovation | Care

📌 Customer Service Officer (Emerald)
🏢 Followmont Transport
📍 Emerald